TV
How much does Entertainment View cost monthly?
What is 12$ (GEN8873)
Where can we call that is not in the USA
At least 3
Puerto Rico, US Virgin Islands, and Mexico, Canada, American Samoa, and Northern Marianas Islands.
What is the maximum amount of courtesy credit a billing rep can provide?
10$ courtesy credit
25$ verified
(Gen2706)
A customer calls about finishing their contract buyout where would they go?
Keep
Can a customer use a cable box with TV Essentials?
What is No
What are the features our Internet offers?
(at least 3 out of the 6)
no data caps
free modem
free security suite
up to five email accounts with 5gb of storage per mailbox
access to wifi via Access Point
Advanced Wifi
There are up to 28 calling feature name 5
PR139
How much is our current broadcast tv surcharge?
23.20$
(GEN8915 & GEN8607 & GEN8873)
A customer just ordered service for self install store pick up by mistake and needs it delivered instead who would adjust the work order?
Sales Existing
Can a customer watch PPV on the STVA?
What is No. (HOW6536)
What 4 browsers work best with our internet?
What is Customers are encouraged to use the most current version of Chrome, Firefox, Safari or Microsoft Edge.
States that offer the Lifeline Credit?
California (GEN7059)
New York (GEN7455)
What are the minimum and maximum timeframes to place a account on seasonal hold?
min- 2 months
max- 9 months
(GEN2059)
Customer calling in wants to start using the spectrum app for their new home but it wont let them log in their new acct to get them access do we keep or transfer?
Transfer to Internet Repair
What channels are in included in Tv Select Plus?
(not all channels but this package has some specific channels)
What is All the channels offered by TV Select including Regional Sports Networks (RSN) (GEN8873)
What are some benefits of using Spectrum Internet Modem?
(3 out of the 6)
Included with Internet purchase.
Free 24/7 technical support and service visits for faulty equipment.
Certified and preconfigured for optimal performance with our network.
Features readily available when internet speeds increase, or new products launch.
Managed via My Spectrum App (MSA) or Spectrum.net
Symmetrical Speeds (where available)
In August how much did the Bundled Spectrum Voice go up?
5$ (GEN8915)
Please provide a detailed description of the term "Monthly Subscription Service" and what does this mean for customers that make account changes in the middle of their billing cycle?
Services are billed on a monthly subscription basis (unless in a prorated state, and if changes are made mid cycle the bill will not reflect those until the following billing cycle)
(GEN7416)
A tech calls, fully verified, to edit a open install, the cx had got two receivers on the order but need one more can we help?
No, refer customer to dispatch/DOJ
What channels do we no longer carry now that the Disney deal is done?
What is Disney Jr, Disney XD, Baby TV, Freeform, FXX, FX Movies Channels and Nat Geo Wild (COM2586)
What are the upload/download speed for Hawaii's Extreme Internet?
60x5 Mbps (pr131)
How many free Directory Assistance Calls are available in a month?
1000
(PR139)
Name 2 of our available seasonal sports packages and their prices if ordered prior to start of the season
NBA League Pass, $99.99; MLB Extra Innings 2023 Season, $149.99; NHL Center Ice 2022-2023, 69.99; University of Hawaii Football 2023 Package, $449.99.
(PR427)
A customer calls never had service with spectrum and wants to check if they are able to start service at there home do we keep?
Yes, Check serviceability.