Mobile
What are the 3 Mobile Plans Spectrum offers?
What is...
1. Unlimited Plus
2. Unlimited
3. By-The-Gig (BTG)
What are the 3 Internet Plans we offer with SPP 4.0?
What is...
1. Gig
2. Premier
3. Advantage
What dictated the length of a customers promotion?
What is...# of Lines of Business?
What is the name of the website that holds all internal information regarding Spectrum's Business Rules/Policies/Promotions/Product Details?
What is...Co-Pilot
PBB
What is Phone Balance Buyout
What are the ALL the features of Spectrum Unlimited Plus Plan?
- 50GB of Mobile Hotspot
- International Talk/Text with 10GB of Data Roaming
- Anytime Upgrade
What are the upload and download speed of the Spectrum's SPP 4.0 internet?
What is...
Gig - 1000Mbps Download - 40Mbps Upload
Premier - 600/500Mbps Download - 20Mbps Upload
Advantage - 100Mbps Download - 20Mbps Upload
What's the length of the longest promotion we offer our customers?
What is...3 Years...if you say Lifetime I guess we'll take that answer as well...
When customer is doing a PBB. How long do they have after submitting their initial order. How long do they have to finalize their PBB process?
What is...30 Days
LOB
What is Lines of Business
What would a customers bill be monthly with 3 Unlimited Plus Lines and 2 Unlimited Lines. (1 Line having our 1 year Internet promo)
What is...$150
What is the difference between Non-Managed Wifi and Managed Wifi
What is...
Non-Managed Wi-fi means the Tenant is responsibility for their Equipment and they do have the capability to upgrade their speeds
Managed - Customer's equipment is already in apartment and is managed by the property. They have limited options to get faster speeds.
When a Residential Customer wants to setup Gig Internet and 1 mobile Line. What bundled promotion would they qualify for?
What is...No Bundle Promotion...but
- 1Y 70$ Gig Internet/Wifi
- 1Y $10 Unlimited Plus
If a customer is activating a new paid Line of Business, what would their activation fee be on their first months bill for a "Self-Install Activation" and a "Pro-Install Activation"?
What is...
Self Install Activation - $30
Pro-Install Activation - $65
ACW
What is Advanced Connected Wifi
If a customer is porting over from another carrier and financing a new phone. What all would they have to pay that day?
What is...
1. Activation Fee(If Applicable)
2. First Months Data Plan Payment
3. First Months Financing Payment
4. Sales Tax on New Device
If a customer calls in and only has TV Select in their bulk agreement and wants to bundle in Gig Internet, how much would they pay for their Gig Internet?
What is...$40/mo for the first year
If customer is bringing over 3 Mobiles from Verizon. And 2 of those mobiles are being used in our 2Y Gig+2 Unlimited Plus bundle for $100...with the third line also being Unlimited Plus. What is their total monthly bill going to be?
What is...$110
After customer activates their service at a new location. When will their first months bill be due?
What is 18 days after day of connection.
PSU