KMS Forms
This form is used to escalated for answers to the question, "Where is my redemption check?"
What is Contract Buyout Form?
This icon looks like a clock.
What is Order History?
This type of resource can be used to send instructions in the format of an email or even confirmation of payment.
What is Email Support Content?
UFC, Boxing, and WrestleMania are considered this.
What is an Event?
Window I would add the Latino Tier from.
What is Premium Services?
This form is used to correct a minor misspelling of an account holder’s name.
What is Name Change Form?
This date is used to determine what day a change has taken place.
What is the bill date?
This template can be used when a customer is getting collection phone calls and has already made a payment.
What is Collections Template?
Options designed to prevent unauthorized purchases.
What is purchase pin/credit limit?
You can identify this pricing structure as it has an “S” in front of the package.
What is SPP?
This form can be used to send various correspondence such as channel line up or welcome books.
What is Send Customer Information?
This button can used for a pending work order to see when an installer might arrive to the home.
What is Tech ETA?
This resource can be used to access all the representative tools.
What is VCOE Homepage?
Too Much for TV, Disney Movies and Playboy are considered this.
What is a SVOD
These check boxes can be used to filter you view for each line of business.
What is the Filter check box?
This form is used to find payments that have been misapplied to the incorrect account.
What is Payment Research?
This type of job can be used for verification on a credit for interruption of service.
What is a Trouble Call?
This resource, is named after a Star Wars character, is used when higher access rights are needed.
What is YODA?
Resource used to use a credit limit.
What is Helpline?
When wanting to add services you must click this button in order to place it in Current Services.
What is the Add button?
Provided the names match on an account, this form can be used to transfer a payment to one account to another.
What is Balance Transfer?
This type of order is used for various types of request from picking up equipment to burying a line.
What is Special Request Order?
This AVAYA button is used when escalating a call to the LEAD Line.
What is Consult?
Button in Gateway used to copy serial numbers to be used in PPV dispute form in KMS.
What is Verify?
When this button is grayed out you must use Available Services to add what the customer is needing for their package.
What is Modify?