UCM Forms
This form is used to escalate for answers to the question, “Where is my redemption check?”
What is the Contract Buyout Form?
This icon looks like a clock.
What is Order History?
This type of resource can be used to send instructions in the format of an email or even confirmation of payment.
What is Email Support Content?
UFC, Boxing, and WrestleMania are considered to be this.
What is an Event?
Window I would add the Latino Tier from.
What is Premium Services?
This form is used to correct a minor misspelling of an account holder’s name.
What is Name Change?
This date is used to determine what day a change has taken place.
What is the bill date?
This template can be used when a customer is getting collection phone calls and has already made a payment.
What is Collections Template?
Options designed to prevent unauthorized purchases.
What is purchase pin/credit limit?
You can identify this pricing structure as it has a “S” in front of the package.
What is SPP?
This form can be used to send various correspondences such as channel line up or welcome books.
What is Send Customer Information?
This button can be used for a pending work order to see when a technician might arrive to the home.
What is Tech ETA?
This resource can be used to access all the representative tools.
What is VCOE Homepage?
Too Much for TV, Disney Movies and Playboy are considered this.
What is Subscriptions On Demand?
This can be used to filter your view for each line of business.
What is the Filter Check Box?
This form is used to find payments that have been misapplied to the incorrect account.
What is Payment Research?
This job type can be used for verification on a credit for interruption of service.
What is Trouble Call?
This resource, named after a Star Wars character, is used when higher access rights are needed.
What is YODA?
Resource used to raise a credit limit.
What is the Helpline?
When wanting to add services, you must click this button in order to place it in Current Services.
What is the Add button?
Provided the names match on an account, this form can be used to transfer a payment from one account to another.
What is Account Balance Transfer?
This order type is used for various types of requests from picking up equipment to burying a line.
What is Special Request Order?
This method of auto payment can be set up by the customer on their my account only.
A: What is EFT Auto Pay?
Button in Gateway used to copy serial numbers to use in a PPV dispute form in UCM.
What is Verify?
When this button is grayed out you must use Available Services to add what the customer is wanting to include in their package.
What is the Modify button?