Cable
Cable package that includes premium channels HBO and Showtime and Digi Tier 1
What is TV Silver?
Allows your wireless devices to be connected to the internet at once
What is a WiFi Router?
Equipment used to provide Spectrum voice services
What is an eMTA modem?
Diagnostic tool to support internet, cable, and voice services. Displays equipment signal levels, logs (T4 timeouts), provisioning, hotlist and account information
What is Scope?
Must be obtained on every chat whether logged into account or not
What is verification?
Cable package that includes a customer's choice of 15 channels from a pre-determined list
Protects user's systems from behind the scenes against viruses, spyware, and other malicious attacks and is provided free with Internet service
What is Security Suite?
Call management system that blocks calls such as malicious calls, robocalls, and fraudulent calls
What is Call Guard?
Customer states their internet drops connection multiple times a day
What is intermittent internet?
Located at the top of the billing statement or order confirmation email and is one way to authenticate a customer
What is the security code?
How a customer accesses their channels on the go and with streaming packages
What is the Spectrum TV App?
Where a customer manages their Advanced In-Home WiFi router settings
Customer's tool to managing voice features
What is VoiceZone or the Voice Online Manager?
Tool for agents to assist customers with AIHW routers
What is WIN?
Cannot be provided account information but can be assisted with basic troubleshooting
What is a general caller (not account holder or authorized user)?
Allows users to limit viewing of specific channels, ratings, and/or program titles
What is Parental Control?
Provides speeds of up to 400 Mbps download and 20 Mbps upload
What is Spectrum Internet Ultra?
Agent's tool for managing customer's voice features
What is CoBrowse?
Tool for agents to manage customer's Spectrum routers that are not AIHW routers
What is the Wrench Icon in Scope? (Managed Devices tab)
Two pieces of information that must be verified for all chats
What is the full name of the chat user and the full name on the account (account holder)?
Traditional TV packages require this device to view channels
WiFi's network name
What is SSID?
Areas included in Spectrum Voice unlimited local and long distance package
What is the US, Puerto Rico, Guam, US Virgin Islands, Mexico, Canada, American Samoa, and Northern Marianas Islands?
Best practice for rebooting equipment
What is a power cycle?
User that is granted permission for account information and can make changes, but not full access
What is an authorized user?