Pricing and packaging
This package includes over 200 channels, TV Silver plus Starz and Starz encore. Speeds over 100 Mbps and Unlimited calling.
What is Triple Play.
True or false: Existing cable customers can get promotional pricing when adding internet and phone to their services.
What is False.
True or False: Spectrum Voice customers are not charged monthly taxes for this service.
What is True
What is standard speeds for SIA in all markets unless otherwise specified?
What is 30x4 Mbps
What are the 3 levels of Mobile Service tiers we offer?
What are:
By the Gig (BTG)
Unlimited
Unlimited Plus
Plan you can offer a customer needing Animal Planet, Bravo TV, Fox Deportes plus internet for 6 devices and unlimited calling.
What is Mi Plan Latino Triple Play.
Customer wants to add only HBO and Showtime a la carte to their services, how much will their bill increase monthly?
What is $30.00 per month.
Customers with special needs get this Spectrum Voice feature free.
What is Operator Services?
What are the 5 levels of Spectrum Data plans we offer?
What are?
Spectrum Internet Assist (SIA)
Spectrum Internet 50
Spectrum Internet
Spectrum Internet Ultra
Spectrum Internet Gig
True of False: Spectrum Voice Customers get up to 4,000 monthly minutes for free calling to Mexico and Canada
Free international texting from the U.S (to over 200 countries)
What is False, they get up to 2,000 monthly minutes.
Plan you can offer customer that does not watch too much television only wants Bravo, E!, BET and HGTV and needs internet for 3 devices.
What is Spectrum TV Stream and Internet?
Customer can upgrade to this TV package of select available channels in their area for $29.99 for one year.
What is the price of Spectrum TV Choice 15
True or False: Customers with Spectrum Voice get free Directory Assistance (411) for the first 2000 calls per month.
True or False: Additional Instances of Internet service require additional installation and monthly recurring charges.
What is True.
True or False: Bring Your Own Device (BYOD) and Device Payment Plans (DPP) are the only options new customers have when getting Spectrum Mobile lines.
What is True?
Individual price for Cinemax, Starz, The Movie Channel.
What is $9.99
True or false: Existing customer can go from Spectrum TV select to Mi Plan Latino.
What is false.
What are the following
Plan you would recommend an existing TV customer that has 3 cellphones, 4 smart tv's and 2 laptops.
What is Spectrum Internet.
What are the speeds that Spectrum Mobile customers with internet can access when they connect to Out of Home WiFi?
What is 600 -700 Mbps Spectrum Mobile with Internet customers can access WiFi services at speeds, up to 600-700 Mbps.
Copilot document: PR223
Individual pricing for Digital Tier: 1 and Digital Tier: 2
What is $12.00 each
Name 2 states where we do not offer Spectrum Cable Services.
What is Utah ,North Dakota, South Dakota, Iowa, Arkansas, Oklahoma, Mississippi and Maryland
Process of getting an independent party to confirm that the customer is actually requesting a change or ordering a new service or product.
What is TPV
What is A DOCSIS 3.1 2.5G modem is issued to support the Internet service
What is the new Mobile Plan offer that was announced today?
What is: New customers who sign up for two or more Spectrum Mobile lines with the Unlimited plan will receive all Unlimited plan lines at $29.99 each, per month. New customers who sign up for two or more lines with the Unlimited Plus plan will receive all Unlimited Plus lines at $39.99 each, per month.