Lyricall "Dialer"
This application is the only way to access Lyricall.
What is Internet Explore?
This is the only application Buy-Flow can accessed from?
What is Google Chrome?
What is CoPilot purpose.
What is "Everything related to Spectrum"?
To determine if the customer is serviceable what color would it show.
What is green?
To located customer pervious account, I would search by ______.
What is telephone number?
This is the screen you can use to enter the information the customer gives when answering your open-ended questions.
What is Explore?
This is what must be entered to see everything available for the customer.
What is the customer's address?
I must use this number to access CoPilot.
What is "PID Number"?
In GIS the color yellow means that the customer would need ______.
What is survey?
To see pervious information on the customer account. I would click on what tab ____.
What is location notes?
This is the screen you must go to in order to pick the services the customer wants.
What is Make The Offer?
How will I know if my sale gets confirmed.
What is work order number?
To find out how many channels the packages has, I must search _____.
What is TV packages name?
TV Select
TV Silver
TV Gold
GIS tool is used for what _____.
What is serviceable?
Agent OS is mainly used for what ______.
What is serviceability and non serviceability reasons?
This is the screen you must be on in order to enter the customer's email address.
What is Verify?
What is the only SALE ID number that must be entered for Non-Subs.
What is 19035?
To determine the download and upload speed. I must search CoPilot using _____.
What is Internet Packages?
Spectrum Internet
Internet Ultra
Internet Gig
How would you search to see if the customer is serviceable in GIS?
What is service address?
True or False
Can Agent OS show if the customer is eligible for mobile service?
True
This is the disposition you will choose if the customer says "Stop Calling Me."
What is Do Not Call (aka:DNC)?
In order to get the customer's work order number you must _______.
What is submit order?
To find out the specific countries the customer can call using Spectrum's digital home phone, I would search _____.
What is International Calling?
What color would it shows in GIS if the customer in NOT serviceable?
What is red?
False or True
Can Agent OS be used as an order entry?
True