Spectrum TV
How many channels are promoted on the Lifestyle Plan?
1) 30 2) 60 3) 50 4) 15
How many plans do we have available & what are the names of these plans?
3 By the Gig, Unlimited, Unlimited Plus
Spectrum WIFI is included if you have the following plan?
1. Triple Play 2. Quad Play 3. Internet GIG 4. TWC Grandfather Plan
Internet GIG
T/F - Existing customers can sign up for TV Select although they are subscribing for TV Choice ?
False -
What is the monthly price for a customer to use our Spectrum Modem
$0 Included
Which traditional cable package includes the NFL Network?
Spectrum TV Silver
How much is the mobile activation fee?
1. $5 2. $9.99 3. $15.00 4. $10.00
How many levels of Spectrum Internet do we offer in our RETAIL department and what are they?
4 Levels
30Mbps
200Mbps
400Mbps
1GB
Name at least 2 forms you need to process an abandoned address form.
1. ID and Rental Agreement 2. ID and Social Security 3. Rental Agreement & Light Bill 4. A Passport & ID
ID and Rental Agreement
What is the maximum PSU (sales) you can get from a brand new customer
4 HSD
Video
Phone
Mobile
How much is Mi Plan Latino when bundled to an existing customer?
1. $69.99, 2. $84.99, 3. 89.99, 4. $79.99
True or False: BYOD and Device Payment Plans (DPP) are the only options new customers have when getting spectrum mobile lines
True
How much is internet assist after a year?
1. $17.99
What is the price of a multi DVR for new customers
12.99 per month
How many strikes AND fouls do you get in baseball ?
3 Strikes and 4 Fouls
What are 5 local channels?
ABC, CBS, NBC, PBS, FOX
What are the 4 areas we need to talk about for a Mobile Pitch?
1. Plan + Price + Device Payment Plan + Spectrum Mobile Protection Plan
2. Plan + Phone Buyout + Price + Contract
3. Price + Discounts + Device Payment Plan + Activation Fees
4. Price + Service Fees + Taxes + Spectrum Mobile Protection Plan
How much does a mobile line go up to if a customer cancels their internet service?
1. $20.00 per line
What is the price of adding Latino View ala carte to a customer subscribing to TV Select
$9.99
One DVR box is included to an ___________
1. Existing account adding cable 2. New Customer 3. Nobody, We Don’t Have Any
New Customer
When does the Unlimited Plus plan start to throttle speeds?
Spectrum Internet GIG requires what type of modem?
A DOCSIS 3.1 2.5G Modem
What is our primary channel to broadcast the Dodgers and Lakers ?
Spectrum Sportsnet LA
How many LA Sports teams do we have in Los Angeles