Video
How much is Select on regular promo?
49.99
What is the difference between speed lift and speed boost?
Speed lift is for internet (i.e 200mbps to 300mbps)
Speed boost is having spectrum mobile connected to Spectrum wifi automatically gives a gig in speed.
What is the standalone price for Voice?
29.99
Is an iphone 6 eligible foR BYOD?
Yes
Where do you find security code for a customers account?
Under customer then profiles
How much is the broadcast surcharge fee?
$21
What is the upload speed for Gig internet?
35 mbps
What's the price for a 2nd line of voice?
19.99
What is included in BTG plan?
Unlimited talk, text and mobile hotspots nationwide.
Where can you view what orders a customer already had?
Under orders tab
How many essentials does it take to match the payout for Select?
7
how much is Ultra 2yr promo with internet?
44.99
How many countries are included with international calling?
70
How many kbps does the device go to once 5 gigs have been used on BTG plan?
256 kbps
Where can you see a list of all previous accounts you've accessed?
Under File tab
What pays you 3x revenue?
Select
The speed boost for Ultra went up to what?
500 mbps
How much is international calling?
$5/month
What was the old mobile system called?
Zendesk
Where do you go to view a customer's bill?
Dollar sign at the top
What channel is only included in entertainment view?
Retroplex
What is the number of wifi hotspots available nationwide?
Half a million
What is the TPV script verbatim?
To complete your Spectrum Voice order, you must verify through an independent 3rd party your selection of Spectrum choice as your local and long distance provider. I will now connect you with the 3rd party verification system to verbally answer a few questions with yes or no. This automated process only takes approx. 3 mins. Your order can not be processed until you successfully complete this verification.
Read the By the Gig script verbatim
You've selected the By the Gig plan. It included 1 gb of data at full speed per line. If you exceed 1gb an additional one gigabyte of data will be added to the account each time you exceed the additional gigabyte and you will pay an additional $14 per gig whether you use the entire gig or not. After 5gb of monthly data use speeds are reduced to 256 kbps download and 256 kbps upload and your data traffic may be prioritized behind the data traffic of other customers for the rest of the billing cycle
How do you take a payment?
Go to monetary and then payment batch