All About
Spectrum T.V
Spectrum T.V
Add on that includes about 70+ Channels
What is Entertainment View?
We must NEVER provide what to the customer.
What is Customer Account Number ?
What is Customer Security Code?
Use this process when customers insist the PPV/VOD was not purchased by anyone in their household.
What is PPV / VOD Research UCM?
If a non-AU/AH calls and wants to make a payment towards the account can you take the payment without authenticating?
What is yes ?
Everything included with our internet services.
What is no data caps , free modem and security suite?
All of the PREMIUM channels
What is HBO, Showtime, Cinemax. Starz/Enc , The Movie Channel and MGM(Epix)?
The result of 2+ returned payments
What is a Payment restriction?
Cx request for Basic Services....
What is an Offline Assistance UCM?
Cci wanting to know if their acp application went through where would you check for the verification?
What is the billing tab, UCM ticket, Historic Notes & the Ledger?
Name 3 grand-fathered TV packages
What is Silver, Gold, TV stream, Choice 10 & Lifestyle?
Which cDVR is compatible with TV Select.
What is cDVR Plus ?
In order to have seasonal sports packages what must the customer need...
What is receiver?
Correction of improper spelling, or specification, of the Account Holder.
What is Misspelled Name UCM?
CCI wanting to pay and restore the service on a charged off account.
What is take payment & transfer to sales ?
Add on OR package for South Asian Channels in Hindi
What is India View or India View Stream Plus?
Spectrum TV Gold includes what?
What is Tier 1 & 2, HBO, Showtime, Starz, Starz Encore, TMC?
When submitting a Deceased Customer Handling UCM do you need to be speaking to AH or AU?
What is NO?
First and Last name must be the same in order to submit which UCM?
What is Balance Transfer?
Customer calls in and the voice ID doesn't match how would we move forward.
What is fully authenticate the account ?
A customer that IS NOT in a SIA flagged location, the customer or a member of the households must participate in one of the following programs.
What is
- National School Lunch Program (NSLP); free or reduced cost lunch.
- Community Eligibility Provision (CEP) for the NSLP.
- Supplemental Security Income (SSI); 65 years or older only?
The Compatible Devices/software for the Spectrum TV App.
What is Apple/iOS, Android, Roku, Apple TV, Samsung and XBOX.
On this day TV and Voice services are removed, and the Internet services are downgraded 100 mbps .
(Hint : Account has ACP)
What is day 76?
Only use this process for customers who are stating they have been charged in full for the Apple TV device, when they requested for the device in installments.
What is Apple TV EIP Correction UCM?
Cci stating that their equipment was damaged in a house fire.
What is an Equipment Research Ticket?
Add Ons that are compatible with TV Essentials?
What is HBO, Showtime, Starz/Starz Enc & MGM(Epix)