SSX Best Practices
When using FORTE questions with customers
What is Learn Needs?
Compare to a multi-lane highway with a higher speed limit.
What is more bandwidth with Less Latency?
Fast, Reliable, Secure.
What is Spectrum Gig Internet?
25% Sell in Rate
What is Gig Internet Goal?
Creates a visual for the customer to see how much they could save monthly/yearly
What is Spectrum One Savings Calculator?
When you compare customers current billing with Spectrum pricing
What is Present Value?
When using 500+gigs on average while using 35gig to upload on TV?
What is streaming?
According to the FCC, broadband internet speeds, measured in megabits per second (Mbps), need to download at a rate 25 Mbps to be considered high-speed. Spectrum internet Gig can reach download speeds of 1 Gbps-or 1000 Mbps- 40 times faster than regular internet plans.
What is the difference between Spectrum Internet and Spectrum Gig?
Lead with Internet Gig Offer
What is Top Down Selling?
A place/tool used to customize the customers package
What is the Sales Sheet?
Using an example of how the customer can get to a destination more efficiently and faster when describing Gig internet.
What are Features and Benefits?
Best streaming and visual experience.
What is streaming in 4k & 8k?
This feature uses advanced real-time cloud-based technology to provide the fastest protection against viruses, spyware and other malicious software
What is Security Suite?
Best offer that includes internet and mobile.
What Spectrum One?
Provides pricing, packaging, and services comparisons between Spectrum and Spectrum's competitors
What is Competitive Edge?
Using discovery questions to provide ONE tailored SOLUTION to the customer which includes GIG Speed.
What is top down selling?
Combine the benefits of GIG with Spectrum Mobile for Mobile Speed Boost
What is connecting multiple devices and best gaming experience?
Increased data need has created an even greater need for additional bandwidth and speeds.
What is Gig internet?
Customers will receive a 12 months of GIG Internet for $89.99/mo when they do this
What is Auto Pay?
Charter's Encyclopedia
What is Copilot?