UCM/SCI Tickets
This type of ticket is used for issues related to service interruptions or outages in the network.
What is an SCI ticket?
What information can be found using Scope?
What is signal levels, Health, ping, speed, and modem status online or offline?
TV Package that includes ESPN+
What is TV Select Plus?
PS: It will also include Tennis Channel
Work around to submit No Truck orders on AOS.
Ex: Adding Wi-Fi services to acct, cx has the router already.
What is Pick up order?
This teammate has been to Paris and seen the Eiffel Tower in person.
Who is Louis Acosta?
This type of ticket is typically used to manage billing issues and customer account inquiries.
What is a UCM ticket?
Status you check if the customer has a Copyright Violation, Equipment Compliance or T&C not completed.
What is Quarantine?
This app will require an email validation before activation.
What is Disney+?
Amount of days an account has to be past due to not be eligible for a swap order, apps activation or upgrades.
What is 30+ days?
This person has a fascination with helicopters, but hates flying.
Who is John-Michael Cates?
This ticket should be validated by a lead, but it could be submitted by an agent through the TS tree.
What is SCI for Spectrum Guide issues and Single Channel Issues?
T4 timeouts will result in a TC. True or False.
What is True?
Packages excluded for Seamless Entertainment apps eligibility.
What is TV Stream and TV Choice?
PS: Mi Plan Latino will include Paramount+, Starz and Vix
What are the results of completely these steps:
What is canceling an open work order
Went to college with a full basketball scholarship.
Who is Tanya Preston?
The escalation to APS via Remedy is valid only if this condition is met.
What is if the core service is not working?
2 Part question. Why is it important to review Interface Statistics?
Why check Ping?
What is checking the status of ethernet cable?
What is checking the connection to the modem round trip?
Masquerade can also be used to verify Seamless entertainment apps. True or False
What is False?
Customers transfer of services can be broken. True or False?
What is True?
HOW305 Entering a Transfer of Service Order
On the new account, click Add Interaction then list the account number, name, and address for the previous account you are unlinking from the current account. Contact a lead or supervisor to complete the process of breaking the link between the two accounts.
Who is Laura Critten?
To check if an existing incident has been created for an outage, you must consult these resources first.
What are the Whiteboard, CET, and AOS?
How do you view outages in Scope?
What is main page map? Areas in red.
What is Historical Orders?
Article in CoPilot that provides all the information for Seamless Entertainment Apps
What is GEN8741?
You resolve the issue on CSG: Edit order> make new order> remove D3 Cleanup and E911> complete new order
What is NPD Removal with E911 errors?
Jay Rose won Gold this year.
What is 2021?