What network do we operate on?
The Nations Largest 4G LTE Network / Verizon network
This LOB is a prerequisite for spectrum mobile
Internet
What 2 ways can a customer buy a phone?
Pay in full, 24 month installment plan
Where do we enter mobile orders?
Zen desk
What 2 things do you need in order to get 5G service?
You need a 5G phone and to be in a 5G area.
Name 4 phone brands that we sell
Apple, Google, Lg, and Samsung
This check will look at customers tenure, payment history and account activities from their spectrum account
Internal Liability Check
By the gig data plan be shared across multiple lines? True of false
True
What is the only plan ZenDesk will allow you to pick for 5G?
Unlimited
What address does the phone get mailed to?
Internet service address
What is inserted in the phone to connect you to the mobile network?
Sim card
This check involves a soft inquiry on the customers credit
External Credit Check
Can you change from by the gig to unlimited data at any time?
True or False , I can port my number in after i receive my phone.
False
Where can you calculate the savings for a customer?
Mobile Calculator
Name 2 features you get with pocket geek
Antivirus, Backup, Personal Tech Pro Specialist, And you can locate, lock, alarm, and wipe your phone.
Can any authorized user sign up for mobile service?
No only the business owner
At how many GB does unlimited data slow down?
20 GB
When the customer opts for the 24 month payment plan, what does the initial payment cover? Name 3 things.
1st month of services , 1st payment on the phone, all taxes on the phone , and activation charge.
After how many days does mobile billing auto activate?
Day 7
How many days is our buyers remorse period?
14 days
If a customer has been with us for over a year, do we do a ECC or ILC ?
ILC- Internal Liability Check
On auto pay
What is the preferred search method in zen desk?
Account number
What does the protection plan cover? Name 2 things
Accidental damage, hardware issue ( mechanical , electrical breakdown, loss and theft