PRODUCT
BUSINESS RULES
PRICING AND PLANS
ORDER ENTRY
POTPOURRI
100

What network do we operate on?

The Nations Largest 4G LTE Network / Verizon network 

100

This LOB is a prerequisite for spectrum mobile 

Internet 

100

What 2 ways can a customer buy a phone?

Pay in full, 24 month installment plan 

100

Where do we enter mobile orders?

Zen desk 

100

What 2 things do you need in order to get 5G service?

You need a 5G phone and to be in a 5G area. 

200

Name 4 phone brands that we sell

Apple, Google, Lg, and Samsung

200

This check will look at customers tenure, payment history and account activities from their spectrum account 

Internal Liability Check 

200

By the gig data plan be shared across multiple lines? True of false

True 

200

What is the only plan ZenDesk will allow you to pick for 5G?

Unlimited

200

What address does the phone get mailed to?

Internet service address

300

What is inserted in the phone to connect you to the mobile network?

Sim card

300

This check involves a soft inquiry on the customers credit

External Credit Check 

300

Can you change from by the gig to unlimited data at any time?

Yes
300

True or False , I can port my number in after i receive my phone. 

False 

300

Where can you calculate the savings for a customer?

Mobile Calculator 

400

Name 2 features you get with pocket geek

Antivirus, Backup, Personal Tech Pro Specialist, And you can locate, lock, alarm, and wipe your phone. 

400

Can any authorized user sign up for mobile service?

No only the business owner

400

At how many GB does unlimited data slow down?

20 GB

400

When the customer opts for the 24 month payment plan, what does the initial payment cover? Name 3 things. 

1st month of services , 1st payment on the phone, all taxes on the phone , and activation charge.

400

After how many days does mobile billing auto activate? 

Day 7 

500

How many days is our buyers remorse period?

14 days 

500

If a customer has been with us for over a year, do we do a ECC or ILC ? 

ILC- Internal Liability Check 

500
How do we require a customer pays their spectrum mobile bill?

On auto pay 

500

What is the preferred search method in zen desk?

Account number

500

What does the protection plan cover? Name 2 things 

Accidental damage, hardware issue ( mechanical , electrical breakdown, loss and theft 

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