Show:
Voice
Internet
Mobile
Video
Business Rules
100

How much is Spectrum SPP 4 voice at full price? (bundled)

30$

100

How much is internet premier at standard rates?

85$

100

How many lines can a customer have on their spectrum mobile account?

Up to 20 lines. 12 lines can be phones with the remaining 8 lines tied to tablets or wearable devices

100

True or False: CNN and Fox News are both available in TV Select Signature and TV Stream

True

100

What must agents do if they need to backdate a billing error more than 30 days?

Ask for supervisor approval. 

200

What is the cost of a battery backup?

Approximately how much talk time does it provide? Standby time?

60$

5 Hours

8-24 Hours

200

Which speed tier is our highest? What are the upload and download speeds of that tier? 

Spectrum Internet 2Gig. 


2000x1000 mbps
200

What page in change of service do agents add the Customer Solutions free mobile code?

The installation page

200

Which TV package combines both English and Spanish Programming?

Mi Plan Latino

200

How much would a customer pay per month, if they placed TV Select + Internet Premier + Voice on seasonal suspend no security?

$30/month 

300

What are three locations outside of 50 contiguous states customers who are subscribed to Spectrum voice can call with no additional charges?

  • Puerto Rico
  • Guam
  • US Virgin Islands
  • Mexico
  • Canada
  • American Samoa
  • Northern Marianas Islands
300

What would a customer pay for Standard internet GIG + Wi-Fi and Two unlimited plus lines at full price. No promotions other than multi-line. 

$105 + $40 + $40 = $185 a month 

300

True or False: If the customer has a $10 unlimited plus line, they can add a free unlimited line to the account.

False

300

True or False: Play station 4's and LG TV's are compatible with the STVA

False

300

How much would spectrum charge a customer for a paper statement reprint/copy?

$2 per statement 

400

Which states qualify for the Lifeline Program? 

California and New York as well as RDOF areas in the following states: California (CA), Oregon (OR), Michigan (MI), and Wisconsin (WI).

400

If a house is a one-story home and is 4000 sq. ft. How many wifi pods does Spectrum recommend the customer have?

AW Router + 3 Pods

400

True or False: Customers can sign up for a smartwatch with Spectrum mobile and it can be the only active line on an account.  

No, it must be paired with a phone 

400

If a customer lost the digital receiver (HD Receiver), how much is the unreturned equipment charge for 1 receiver? 

$60

400

If a customer is moving in 2 months can we schedule the transfer of service to the new address? Explain your answer.

No, Disconnects and transfers can only be scheduled up to 30 days in advance.

500

When would you not be able to use the E911 Feature? Give 2 reasons. 

  • During a power outage without a battery backup
  • If the cable network is disrupted
  • If the customer's service is hard-disconnected
  • If the customer moves their cable modem to a different address without setting up an appointment with us to have it professionally moved, the customer's service address is linked to the voice-enabled modem, so if it is moved improperly, a delay in emergency response may result.
500

An existing internet customer upgrades to the gig and needs a new modem. Would they, or would they not be charged for Self-install? Explain your answer

No, they would not be charged because they already have the internet active with Spectrum.

500

If a customer has a Motorola Edge 2021 that was purchased from Verizon, would it be eligible/compatible for a BYOD with Spectrum Mobile?

No, only if they purchased it from Spectrum, the manufacturer or a retailer such as Best Buy

500

What seamless entertainment apps come with TV Select Plus? Name all 10

AMC+

Disney+

ESPN Unlimited

Fox One

HBO Max

Hulu

Paramount+

Peacock

Tennis

ViX

500

What is the subscribed internet speed when a customer is on seasonal suspend with home security? 

1x3 mbps