Sound Of Success
****Spectrum Double*****
What is the Meaning of the ARM.
What is
1.Acknowledge
2.Respond
3.Move On
a place to customize the customers package
BuyFlow
three most popular internet speeds
Gig
Premier
Advantage
This is the best offer available that comes with two mobile and a Gig Internet.
What is SPP4 100.00 Gig Offer
Creates a visual for the customer to see how much they could save monthly/yearly
What is Spectrum Savings Calculator?
What 'Assumptive Close' verbiage do you use to close the sale?
ASSUMPTIVE CLOSE:
This package fits your needs, let’s get going with the order. I am certain that I can get your installation set up either today or tomorrow at the latest. Ok!?
With this feature, you can schedule, record and save up to 100 live shows at once. Each recording can be saved for a maximum of 1 year after the date it was recorded.
What is Cloud DVR?
Spectrum customers with Advanced WiFi can use ___________ to increase the range and strength of their WiFi network
What are Spectrum WiFi Pods?
Customers can take advantage of Spectrum Mobile and keep their cost lower by
What is bringing their current device (BYOD)?
What does "HFC" stand for?
Hybrid Fiber Coaxial
Tee Up?
How do you 'Tee Up' with potential customers during interactions at the door?
What is
Most importantly, would you like to guarantee your price for 2 years or 3?
The contents of the Xumo Stream Box Installation Kit
What is the
This feature uses advanced real-time cloud-based technology to provide the fastest protection against viruses, spyware and other malicious software
What is Security Shield (Suite)?
_____________ allows customers receive alerts to their mobile device about system outages and estimated restoration times
What is SMS Opt-In?
****Spectrum Double*****
What is the Meaning of the ARM.
What is
1.Acknowledge
2.Respond
3.Move On
What is your current opening statement when you 'Greet and Connect' with potential customers at the door?
Hello my name is [NAME] and I work out of the [LOCAL OFFICE]. I can see you previously had our services, so I was assigned your address to gather feedback on your experience and give you some updates on the great things Spectrum has brought to your neighborhood?
Apps that come with TV Select Signature
What are
AMC
Disney+
ESPN
FOX ONE
HBO/MAX
HULU
Paramount+
Peacock
VIX
Features of Spectrum Internet
What is
*No Data Caps
*Free Modem Lease
*Free Security Shield (suite)
*WIFI Access Points
*Advanced Wifi
Spectrum Unlimited Plus plan include ___ of hot spot data
What is 10 Gigs?
provides pricing, packaging, and services comparisons between Spectrum and Spectrum's competitors
What is Competitive Edge?
When the potential customer is hesitant to commit, how have you 'Overcome Hesitation' for the SPP4 Bundle situations?
SPP4 Bundle HESITATION: Your neighbor said the same thing and when we reviewed their mobile bill the only reason they were paying less for Internet is because they were being charged over $70 per Mobile line. Let me prove to you that I can save you over $1,000 per year. Let's pull up your bill on your mobile phone.
!!**SPECTRUM DOUBLE**!!
The Features and Benefits of Spectrum Video.
What is
More HD channels than any other provide
Free Primetime On Demand
Spectrum TV App Watch TV Anywhere
Spectrum Original Series
24/7 Music Choice
Parental Control
Instant Upgrade
Disney+
ESPN+
Paramount Plus (with Showtime)
Pause internet connectivity to devices, group devices for bulk device pausing, and create pause schedules for individual or grouped devices
What are the AHW enhancements? Parental Controls on the WIFI router.
provides Spectrum Mobile customers with the fastest available speeds for both in and out-of-home WiFi when connected to an Advanced WiFi (AW) network
What is Mobile Speed Boost?
Charter's Encyclopedia
What is Copilot?