Spectrum Internet
Device that Creates the wifi in your home.
What is a Router?
Calls pops but no one on the line, dead air
Answering Machine
Number of Selection Channels in TV Choice.
What is 15
Number of channels in Select
125+ Channels
When should you make sure to not leave the call floor?
During the 1st and last hour of shift
Spectrum's Standard Speed
What is 100-200 mbps
Customer answers and disconnects after you say your name and that you are from spectrum
Unavailable
Channels that come with TV Choice
What is Basic and/or Music Channels?
Cost of TV Select when bundled with Internet.
What is $44.99?
What is your goal for OnHook time?
18% or lower
Internet Ultra Speed
What is 400mbps
Customer hangs up after you pitch product as you begin to probe and says nothing
No Sale: Hang up
Promotional price on Choice 15
29.99
Broadcast TV Surcharge Fee for Select
What is $17.99 (in most areas, some areas lower)
When is it ok to play games, color, do puzzles or other things between calls
When we have hit goal for the day
What is the cost of new Standard internet?
What is $49.99
Ask for customer, told wrong number and then hung up on during wrong number script
Wrong Number
Name of Sports Channel in TV Choice
What is: ESPN, ESPN2, FOX Sports 1, BeIN Sports, NBC Sports Network, or NFL Network?
What is the cost of adding the Sports pack to TV Select?
Bonus Question for 300 points, name 2 networks included in the sports pack
$5
ESPN/College Extra/NFL Network/NFL Redzone/ESPNews/NHL Network/Golf/Olympic Channel/MAVTVOutdoor/MLB Strike Zone/Tennis/NBA TV/Big Ten Network
Are tshirts and hoodies acceptable on regular dress code days?
No, only zip up hoodies allowed (No pullovers)
How much does the 400 Ultra internet cost?
Bonus question for 500 extra points- What is the cost of installation on 1g internet?
$69.99
$199.99
Customer says not interested, you did two rebuttals and pitched mobile, customer did agree to Mobile callback
No Sale: Not interested with mobile flag YES
How many times can customers update/change their channels?
once in the 1st 30 days
What is required for us to send out if we set up a customer with TV Select?
HD receiver or Apple TV Device
What must you do every time before break?
Set break timer