cable /video
HOW MANY ON DEMAND CHANNELS ARE AVAILABLE ON STVA
OVER 85,000
HOW MUCH IS WIFI PODS
3.00
HOW MUCH IS SPECTRUM UNLIMITED MOBILE SERVICE
29.99
HOW MUCH IS THE SERVICE FEE FOR A XUMO STREAM BOX AND PURCHASE FEE
$5.00 SERVICE 60.00 BOX
WHAT IS THE NAME OF THE SAFEGUARD FEATURE THAT IS OFFERED TO SPECTRUM INTERNET CUSTOMERS FOR FREE AND HELPS PROVIDE A PEACE OF MIND WHILE ONLINE
SECURITY SUITE
HOW MANY DAYS CAN YOUR SAVE YOUR RECORDINGS ON CLOUD DVR?
FOR 90 DAYS AFTER DATE RECORDED
WHAT SPEEDS ARE SPECTRUM INTERNET SPEEDS
SIA, INTERNET, 300MBPS, ULTRA/500MBPS,1 GIG
HOW MANY LINES NEED TO BE PORTED OVER TO QUALIFY FOR CONTRACT BUYOUT
1
WHAT DOES TWC MEAN
TIME WARNER CABLE
WHAT IS THE TIMEFRAME PROVIDED FOR CUSTOMERS WHO UTILIZE A SEASONAL HOLD ON THEIR ACCOUNT
2-9 MONTHS/ LONGER TIMES NEED SUPERVISOR APPROVAL
DEVICES THAT ARE COMPATIBLE
APPLE PRODUTS
ANDROID
XBOX ONE
SMAMSUNG 2012 OR NEWER
XUMO BOX
X CLASS TV
ROKU TV AND BOXES
PHONES AND TABLETS
WHAT DOES FCC BROADBAND CONTAIN AND WHEN DO WE USE IT
Shows the full monthly rate of the selected plan. It doesn't include discounts or promotional pricing that may be available. When making changes to mobile and internet services
WHAT FEATURE CAN BE USED TO ACCESS MOBILE SAVINGS AND COMPARISONS
THE MOBILE SAVINGS CALCULATOR
WHAT ARE THE SYSTEMS USED TO ACCESS CUSTOMER ACCOUNTS
AGENT OS AND CSG
YES OR NO CAN YOU PUT CLOUD DVR (4.99) WITH TV SELECT
NO - TV SELECT HAS TO HAVE CLOUD DVR+
CUSTOMERS CAN STREAM WITHOUT ANY BOXES FOR SEASONAL SPORTS PACKAGES LIKE NBA LEAGUE PASS AND MLB EXTRA INNINGS
FALSE CUSTOMERS MUST HAVE A CABLE BOX TO USE SEASONAL PACKAGES
WHAT DO YOU OFFER ON EACH CALL
SPECTRUM MOBILE
ONCE A CUSTOMER MOBILE PROMO ROLLS OFF AND THEY NO LONGER WANT THE SERVICE DUE TO THE 29.99 SERVICE FEE, WHAT CAN YOU OFFER THE CUSTOMER FOR SAVINGS
$10 PROMO SERVICE DISCOUNT/ NEW RATE 19.99
ALL CHANGES ON GRANDFATHERED ACCOUNTS ARE REQUIRED TO MIGRATE TO_________________
SPP 3.0
WHAT IS THE PRICE OF SPECTRUM MOBILE BTG AND WHAT IS THE COST OF AN ADDITIONAL GIG FOR SERVICE
19.99/5
WHAT ARE SPECTRUM TV PACKAGES AVAILABLE
TV SELECT, SIGNATURE/PLUS,TV CHOICE, MI PLAN LATINO, STREAM, STREAM LATINO
WHAT IS THE PROMOTIONAL PRICE FOR TV SELECT
69.99
HOW MUCH IS THE MOBILE SERVICE FEE INCREASE ONCE CORE SERVICES ARE REMOVED
10 DOLLAR INCREASE
WHAT IS REQUIRED WHEN A CUSTOMER DOWNGRADES TO STREAM FROM TV SELECT WITH RECEIVERS ON THE ACCOUNT TO PROCESS ORDER
PLACEHOLDERS FOR REMOVED RECEIVERS
WHAT IS THE MAX CREDIT AMOUNT AVAILABLE WITH SPECTRUM MOBILE CONTRACT BUYOUT AND HOW MANY LINES QUALIFY
2500/5