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The “missing-in-action” listener: This type of listener is “detached” during communication exchanges. This is the person you meet at a dinner party who constantly looks over your shoulder at the front door, more concerned with observing who’s walking through the front door, rather than focusing on your story.
The “distracted” listener: This type of listener is too mindful of distractions. This is the person at a political gathering more interested in getting a good picture of a speaker than listening to the speaker.
The “selective” listener: This type of listener prejudges. This is the communicator who tells the school board that though they have asked for a smaller levy (due directly to public concern) they are really just more tax and spend nutjobs.
The “contentious” listener: This is the listener who is so pre-prepared to reject others and their ideas before actually attending to the actual conversation, that they miss out on what the speaker actually says. This is the speaker who misses hearing a restaurant manager explain the meal is free because he is too busy yelling at the manager
What are Harry Chambers four particularly problematic types of listeners public communicators should work to avoid?