Conversation Skills
What is one thing you should do with your body when someone is talking to you?
Look at them / face them / show you’re listening
What is the first thing you should say to the worker when ordering?
Hello / Hi
What should you say first when someone answers the phone?
Hello
Is taking responsibility admitting what you did wrong and trying to fix it or ignoring the problem and blaming everything on Miss Steph and Mr Mike?
Admitting what you did wrong and trying to fix it
Name one type of relationship you might have at school.
Friend, teacher, classmate, staff member
What is a good way to start a conversation with a classmate?
Say “Hi,” ask a question, or make a friendly comment
Name one polite word you should use when ordering food.
Please / Thank you
What information should you give when calling a business?
Your name and what you need
What is something you can say if you made a mistake?
“I’m sorry” / “That was my fault”
You are talking, but your friend keeps looking away and not responding. What should you do?
Pause, ask if they’re listening, or give them a chance to talk
The worker asks, “What would you like?” but you’re not ready. What should you say?
“Can I have a minute please?
You call and the person says, “Can you hold?” What should you do?
Say yes and wait patiently
You broke something in class but no one saw. What should you do?
Tell the teacher / be honest
Your friend wants to play something you don’t like. What should you do?
Compromise / take turns
What does it mean to “interrupt” someone?
When you start to talk when they are in the middle of a sentence.
What information do you need to include when ordering food?
The item, size, and any specifics (drink, toppings, etc.)
Why is it important to speak clearly and not too fast on the phone?
So the other person can understand you
Is blaming others the same thing as taking responsibility?
NO!
Is it okay to write a person a love note after just meeting them?
No, that might make people uncomfortable
You’re excited and keep talking about your favorite game, but your friend looks bored. What should you do?
Stop and ask them a question / change topic / notice their cues
You ordered a cheeseburger, but they gave you a hamburger. What should you do?
Politely tell the worker and ask for the correct order
You call to order food, but they don’t understand you. What should you do?
Slow down, repeat, speak clearly, stay calm
You said something rude to a classmate and they’re upset. What should you do?
Apologize, take responsibility, try to fix it
Your friend is okay with hugging, but another classmate steps back when you try. What should you learn from this?
Different people have different comfort levels—respect personal boundaries and adjust behavior