Front And Center
The 5 pillars of Throughput
What is ELMAD (Expo, Linebacker, Mise-en place, Aces in their places, Digital)?
True of False: Cashiers swipe the guest's credit card and hands it back then hands the receipt separate if the guest waits for a receipt.
True.
Don't hold the guest's money hostage
Everything in it's place
What is Mise-en place?
The position that sets the pace for the line
What is Tortilla 1?
The way to move an order from the Tortilla screen to the salsa screen
What is the bump button?
The deployment number when you get a primary dining room person and the deployment number when you get a primary dish person.
What is 10 & What is 13?
We flip out pans when guest are in line when the pan reaches this level.
What is when the pan is empty?
11:30am-1:30pm & 5:30pm-7:30pm
What are peak periods?
Listening out of both ears applies to these positions on the front line
Who is everyone? (or they can name the core positions)
After a guest has picked up their digital order we do this to check their experience.
What is a Callback?
Tortilla's phrase to start an order & salsa's phrase before closing an entree.
What is "What can I get started for you" & What is "Did I make this perfect for you"?
Expo does this with the guest food after bagging it or placing it on a tray to assist with Throughput
What is moving the food in front of cash?
A person washing lettuce, a person cutting lettuce, a person placing lettuce in labeled pans and putting them in the walk-in.
What is Team Prep (Focus Prep)?
On a 5 person deployment. Grill 2's secondary responsibility
What is Linebacker and DML?
DML's secondary responsibility on a 7 person deployment
What is Tortilla 2 and Dining room?
True or False. When an expo is deployed, its no longer needed to mark entrees because salsa will communicate the entree verbally
False
Always mark entrees.
When do you give a tray?
What is back enough for a tray to fit?
When the guest has more items than hands?
The three things needed to be Rush Ready
What are Checklists, A Clock & The Goal?
The four steps needed to be Role Ready
What are Throughput cards, Practice, Practice & Practice?
True or False: During non peak periods, it's ok to make orders on the front line as long as no guests are kept waiting.
False
Name the 9 positions in order on a 9 person deployment. (The core 5 can be in any order)
What are, Tortilla 1, Salsa 1, Grill 1, Cash, Grill 2, Expo, DML, Tortilla 2 & Linebacker?
Pull guests down the line by asking__________.
Go as fast as you can without ______ your team or the guest.
Slow down when the team is _____
At salsa, Listen for __________
questions ahead of time
overwhelming
backed up
sides of salsa, guac or queso
We updated these BOH tools.
&
Name Two changes on any of them
What are the prep sheet, prep deployment, cook to needs, grill checklist & deployment chart?
(Listen for the changes)
The 5 Foundations of Throughput
What are pulling them down politely, stay a step ahead, hear out of both ears, make it til they take it & give them up with gratitude?
A digital order, that has chips and queso, has all the toppings from salsa on it, what must be done to print both the entree sticker and bag sticker. (Be specific on the order of the steps)
What is the order must be bumped to the expo screen. The sticker will print for the entree. Then place the chips and queso in the bag. Bump those two off the screen and the bag sticker will print?