SPEED TEAM
Princeton air is
Homex newest platform
Princeton air is
What is Homex newest platform
Outdoor unit for a heat or AC system is
What is a condenser ?
Skill that reduces conflict
De-escalation
Who took the first phone call when the call center was first created ?
Who is Jax
This person developed the booking widget
Who is Timmy Lally
when customer service agents properly address a customer's needs the first time they call
What is first call resolution
a device that removes contaminants from the air and surfaces in a space
What is an air scrubber
Just and Only
What are words that should not be said to a customer?
Joe Andrade
Who is the Chief operating officer?
Speedteam@homexservices.com
What is the Chiirp login?
What is the average wrap up time goal?
What is 5 minutes
Remove contaminants from water to make it safer and cleaner for drinking, cooking and other uses
What is a water filter system?
Another term for when a customer is upset
Akcua
Online appointments are made via what?
What is the booking widget
What is the Service Level Goal?
What is 80%
circulating air around your home
Open ended questions
What are questions that start with why, what and how?
What is the name of the first AC Brand?
What is carrier
What is the newest project assigned to speed team ?
Cancelation process
What is the difference between a boiler and a furnace?
Boiler is FHW and a furnace is FHA
What is Angela's son's name? not his nickname
Adrian James