Humana Spending Account Card
Where can the members check their HSAC benefits online
HealthyBenefitsPlus.com/Healthy Benefits Plus app
Name 3 Chronic Medical Conditions that apply in order to get the Healthy Options Allowance
Diabetes, COPD, Coronary Heart Disease, Substance Abuse, Atrial Fibrillation, Chronic Pian, Heart Failure, High Blood Pressure, Kidney Disease, Obesity, Cancer, Stroke,
What is covered under the Flex Allowance
Dental, Vision, Hearing services
When could the OTC allowance is reloaded on the card?
The first of every month or Quarter
Up to how many months we consider exceptions to roll-over.
up to 3 months
Once the Eligibility Survey is completed, when will the effective date of the allowance on the member's plan.
1st of the next month
List 3 citeria to use the Flex Allowance
an be user for Out-of-Pocket cost, providers must accept visa, Primary Business has to be Vision, dental, hearing services, Providers can be INN or OON
A member with an HMO plan is traveling from Arizona to Florida, would that member be able to buy OTC items? True or False
True
What does the denial code 3 mean
Invalid Merchant
What is the only type of plan that has roll-over on 2024
DSNP Plan
How long does it take for the Spending Account Card to arrive
2 weeks
What can the member do, if the Flex allowance does not cover the full purchase
member will have to pay the difference with another payment method
Are smoking Cessation and Hormone Replacements considered eligible OTC purchases
True
What does the denial code 51 mean
Insuficient Funds
What is Go link to submit a ticket for an issue related with the HSAC
Go/scticket
List 5 Categories from which The Humana Healthy Options Allowance is used for
Food, home Supplies, OTC, Non-Medical Transportation, General Support for living, Aging Support, Pest Control, Pet Supplies
Name 2 items that could be purchased online with the Flex Allowance.
contacts and Hearing Aids Batteries
Are Shampoo and Conditioner considered OTC items
FALSE
what does the member should do if the PIN is not working
Run the card as credit and use the last 4 digits of their card number as their PIN
your remaining balance will be reinstated if your plan is reinstated within how many days of termination
15 days
Name 5 main stores in which the Self-Checkout option is available when using the Healthy Options Allowance
Walmart, Publix, Albertsons, Giant Eagle, Cub, Lunds ^ Byerly's, Miner's superOne, Piggly Wiggly MW, SE Grocers, Shoppers, Woodman's
Name 2 medical services that can be covered with the Flex Allowance
Cataract Surgery, Dentures and Implants
Could the member use the OTC allowance to pay for hearing aids at the preferred pharmacy
TRUE, it can be used toward the purchase of an over the counter hearing aid through CenterwellPharmacy.com
List 5 valid reasons to request a Roll Over
Never received a card, Benefits expired before the card was received, replacement card delay, unable to use funds due to lost card, Health reasons, Natural Disaster, Member was told their card did not work and they didn't get to take their purchase