Language
Phrase used to correct fellow team members choice of words
What is "Mulligan try again!"
The individuals involved in the decision-making process for each neighborhood or household using the shared leadership concept.
Who is neighborhood staff, residents, and families of residents?
Understanding how another person perceives a situation and how they might feel.
What is Empathy?
The new members assigned to a neighborhood are.
What is Extended Family?
What time is breakfast served?
What is all day (24/7)
What is "Hi (preferred name), how are you today?
The four roles that need to be assigned for each meeting using the shared leadership approach.
What is a meeting leader, a process coach, a timekeeper and a notetaker?
When someone asks us for something that we did not communicate was an option or choice.
What is their choice?
The company helping with our Culture Change
What is Action Pact?
What happens if a Resident changes their mind from their original meal ticket?
What is serve them what they are asking for
Triggers defensive responses, impacts our mood, can lead to bad feelings
What is negative language
A circle used to answer a question or solve a problem in which everyone gets the opportunity to share their thoughts without interruptions from others.
What is a learning circle?
Pushing someone to move faster than their own pace.
What is rushing someone?
A C.N.A. is working as a homemaker cooking a grilled cheese sandwich.
What is cross-trained?
What is offered to a Resident who wakes up hungry at 2:00 a.m.?
What is available options on the neighborhood or in the kitchen
Calms, is efficient, encourages, is presented clearly, stresses positive actions.
What is positive language
The term used to describe someone speaking out of turn in a learning circle.
What is crosstalk?
Examples of this are yelling, crying, asking for home, and asking a lot of questions.
What is expressive action?
A place where our residents live
What is their home?
What do we offer a Resident when they ask for coffee?
What is regular or decaf
Correct the phrase: "Hi Susie, I'm going to take you to dinner now."
The model in which the organization is reconfigured, doing away with traditional silos and hierarchy.
What is the Household Model?
Loud noises, bright lights, interruptions, and off-topic conversations.
What are distractions?
Renewal of the Spirit, Renovation into Home, Reframing the Organization.
What are the 3 R's of Culture Change?
What do we tell someone who is diabetic if they want to eat a piece of cake?
What is educate them on the risks and then allow them to make the decision to eat the cake