Prospect/Current Member
LPAC
Matters #1
Drives incremental revenue
Practices/Takeaways #1
BE CURIOUS and ask open ended questions!!!!
Common Mistake #1
Too Transactional!
Favorite music artist?
BEYONCE
Ticketing Option #2
Concerts + Events
Matters #2
Strengthens Relationships with clients, so they come to you first!
Practices/Takeaways #2
Track all details through KORE with notes!
ORGANIZATION IS KEY - especially for single game ticket offers
Common Mistake #2
Ignoring corporate or personal ties
Favorite Lightning player?
Brandon Hagel
Ticketing Option #3
Group Tickets (Group Party Areas + Block of seats)
Matters #3
Supports retention and service!
Practices/Takeaways #3
Provide solutions for clients and their needs!
Common Mistake #3
No follow-up cadence
All-time favorite sports team?
UCONN Women's Basketball
Ticketing Option #4
Premium Seating (Suites, Loges, The Mark, Ashley, etc)
Matters #4
Expand your BOB and opportunities with accounts
Practices/Takeaways #4
Common Mistake #4
No Notes in CRM
Where do I work out?
F45!!!!!
Ticketing Option #5
Matter #5
Your manager, Danny Prada, will love you and keep on encouraging you!!
everyone is doing a fantastic job!
Practices/Takeaways #5
Spiderwebbing unlocks different revenue streams and MORE MONEY IN YOUR POCKETS!!!!
Common Mistake #5
No Curiousity - PEOPLE ARE MORE THAN LIGHTNING FANS!
Weird eating habit?
I do not like milk in my cereal!!!