Coworkers
Name 3 coworkers whose name start with R, and their respective positions.
Ryan Marlar: PE Product Owner, IE
Ragu Ramachandran: Sr. Director of Delivery
Rajit Kumar: Founder, Chief Innovation Officer
Ryan Hiley: Chief Architect
Rohit Potaraju: VP of Product
Rishi Potaraju: IE
Ryan Boettecher: CSM
Ramya Anaparthi: QA Engineer
Rakesh Barla: Dev Team Lead
Customer is implementing Patient Notify for Voice Only Appointment reminders. You hear them mention Epic HelloWorld for SMS and the health systems resources are being taken to reconfigure Epic workqueues for their HelloWorld implementation. When you hear this, what are some immediate opportunities you think of?
Requirements:
1. Mention PN
2. Pitch to Business & Technological Stakeholders
3. Emphasize differences between Hello World & PN
Customer has PA. We've noticed a decrease in time spent on the phone, what are some other ways we can further reduce time spent on the phone, and why they are helpful.
All PE & PN workflows, Silent Gadget
Name a Customer outside of the Healthcare industry
Home Depot, Albertsons, AMEX, City of Dallas, Globe Life, Coca Cola, etc...
Anusha has two dogs: Goose, an English Cream Golden Retriever, and another male dog. What is the name and breed of her other dog?
Oscar, Mini Goldendoodle.
While implementing PE Self-Service Scheduling for Epic, the customer states that they just merged with another Epic Health System and they will need to roll this Patient Engage Self-Service Scheduling for the other health system they just merged with. Walk through some of the immediate qualifying questions to understand the level of effort associated with this task.
**Judge Evaluation**
1. What is the volume of interactions within the new health system?
2. (Internal Question): Can our agenta server handle the new health system or is an upgrade necessary?
3. Does the new health system use the same EHR?
4. Are the two Epic systems planned to merge into a single instance, or will they operate independently?
5. Are there any specialty-specific scheduling rules or configurations in the new system that differ from the existing one?
While implementing PE Billing, the customer had questions related to live agents fielding billing calls over the phone. They want to know if SpinSci offers a solution that is PCI compliant where their agents can accept payments over the phone. How would you pitch the use case & value of SpinSci's solution(s)?
Swipe & Save
PC APR
Name 2 University-Based Customers
UMASS, YNNH, UCLA, University of Kentucky, WVU Medicine, Ohio State University Wexner Medical Center, Stanford, UNCH, etc...
This coworker's car fell down a mountain while camping
Mohammed Hamada
You're engaged in a project with Patient Notify for Orders and Referrals (NICE CxOne contact center). The SOW states that the customer only wants robo-calls to the patients-leaving a phone number for them to call back. During one of the discovery sessions, the customer asks about different dialing modes. How would you handle this?
Judges will evaluate.
The customer is implementing Cisco Webex Contact Center (WxCC) along with the full SpinSci Patient Assist Dashboard. On a project call, you hear that the timelines are slowing down for the WxCC implementation because of the switchboard operators. How can SpinSci help with this?
Requirements
Name 3 customers located in Texas. Be sure to name City as well.
Fact Check!
This Coworker is Ambidextrous.
Aravind Gudipudi
You're on a call demoing PE for self-scheduling with Operations Stakeholders, (VP of Patient Access, Scheduling Supervisors, etc..). The customer interrupts you to let you know they use HelloWorld for appointment reminders, and wants to know how that will tie in to the PE solution. How would you go about this?
**Judge Evaluation**
**Scenario-Based: 1-2 minute pitch
You are a CSM that joins a customer call for Silent Gadget. You notice that there are Operational Stakeholders on the call. How do you approach the opportunity to begin a conversation about upsell/cross-sell opportunities?
**Judge Evaluation**
Who is our largest customer in terms of volumes of patients served?
Baylor Scott & White
This coworker got runner up at the State Geography Bee in 8th grade.
Jack Storey
Customer wants to do Predictive Dialing with Personal Connection(Dialer from NICE/RingCentral). They are questioning why they need both SpinSci & RingCentral for referral campaigns. Explain the value of SpinSci's PN solution for this use case.
SpinSci collects the CSV files from Epic for Referrals. PN will order the campaign and establish the advanced rules based on the work queues and data that comes from Epic.
Real-Time Disqualification: before SpinSci tells RingCentral to dial out, SpinSci will check that the patient hasn't completed the task that they are being dialed out for.
The outcomes/dispositions pushed back into Epic: SpinSci leaves disposition codes from the Dialer into the Epic Work Queue.
**Scenario-Based**: 1-2 minute pitch
You are on a call with VP of Revenue Cycle, Sr. Project Manager & Director of Patient Access. Which of these resources would you specifically pinpoint to plant the seed of a potential upsell opportunity when they already have PA & PE workflows? How would you pitch?
There are no right or wrong answers, judges will determine who gets the points.
Name the customers with the highest & lowest current ARRs.
Highest: Ohio State University Wexner Medical Center, $586,770 ARR
Lowest: Axis Integrated Mental Health: $1500 ARR