Coworkers
Who has an American Staffordshire Terrier that has won multiple titles for dog sports, and what is the dog's name?
Maddie, Vegas
Customer is implementing Patient Notify for Voice Only Appointment reminders. You hear them mention Epic HelloWorld for SMS and the health systems resources are being taken to reconfigure Epic workqueues for their HelloWorld implementation. When you hear this, what are some immediate opportunities you think of?
Requirements:
1. Mention PN
2. Pitch to Business & Technological Stakeholders
3. Emphasize differences between Hello World & PN
Customer has PA. We've noticed a decrease in time spent on the phone, what are some other ways we can further reduce time spent on the phone, and why they are helpful.
All PE & PN workflows, Silent Gadget
Name a Customer outside of the Healthcare industry
Home Depot, Albertsons, AMEX, City of Dallas, Globe Life, Coca Cola
Who is a member of the U.S. National Guard?
Forrest Salsburry
While implementing PE Self-Service Scheduling for Epic, the customer states that they just merged with another Epic Health System and they will need to roll this Patient Engage Self-Service Scheduling for the other health system they just merged with. Walk through some of the immediate qualifying questions to understand the level of effort associated with this task.
1. What is the volume of interactions within the new health system?
2. (Internal Question): Can our agenta server handle the new health system or is an upgrade necessary?
3. Does the new health system use the same EHR?
4. Are the two Epic systems planned to merge into a single instance, or will they operate independently?
5. Are there any specialty-specific scheduling rules or configurations in the new system that differ from the existing one?
While implementing PE Billing, the customer had questions related to live agents fielding billing calls over the phone. They want to know if SpinSci offers a solution that is PCI compliant where their agents can accept payments over the phone. How would you pitch the use case & value of SpinSci's solution(s)?
Swipe & Save
PC APR
Name 3 University-Based Customers
Who has an Olive Garden Quote on their "About Me" Page on the SpinSci Website?
Louis Saldana
You're implementing Patient Engage and Patient Notify for pharmacy workflows. The customer asks if they can use Patient Notify to send happy birthday messages to the patients who use their outpatient pharmacies. How would you answer their question?
Requirements:
1. Yes it's possible
2. Why? (Incorporate CSV Files)
3. Workflows
The customer is implementing Cisco Webex Contact Center (WxCC) along with the full SpinSci Patient Assist Dashboard. On a project call, you hear that the timelines are slowing down for the WxCC implementation because of the switchboard operators. How can SpinSci help with this?
Requirements
Who is our longest-standing customer?
City of Dallas
Which one of our coworkers does not have a gallbladder?
Carlton Fogle
A pharmacy customer has PN deployed to automatically call customers when their prescription is ready. They would like to find more ways to reduce the number of calls coming into the pharmacy, they have five separate pharmacies within their company. What solution(s) would you recommend and why?
PE Rx Refill Willow Ambulatory
PN Rx Refill Reminders (SMS)
**Scenario-Based: 1-2 minute pitch
You are a DM that joins a discovery call for Silent Gadget. You notice that there are Operational Stakeholders on the call. How do you approach the opportunity to begin a conversation about upsell/cross-sell opportunities?
There is no right or wrong answer, be prepared to defend why you chose the way you did.
Judges will determine who gets the points.
Name 3 Customers in Florida
Who wears the Number N65?
Cody Clark
Customer wants to do Predictive Dialing with Personal Connection(Dialer from NICE/RingCentral). They are questioning why they need both SpinSci & RingCentral for referral campaigns. Explain the value of SpinSci's PN solution for this use case.
SpinSci collects the CSV files from Epic for Referrals. PN will order the campaign and establish the advanced rules based on the work queues and data that comes from Epic.
Real-Time Disqualification: before SpinSci tells RingCentral to dial out, SpinSci will check that the patient hasn't completed the task that they are being dialed out for.
The outcomes/dispositions pushed back into Epic: SpinSci leaves disposition codes from the Dialer into the Epic Work Queue.
**Scenario-Based**: 1-2 minute pitch
You are on a call with VP of Revenue Cycle, Sr. Project Manager & Director of Patient Access. Which of these resources would you specifically pinpoint to plant the seed of a potential upsell opportunity when they already have PA & PE workflows? How would you pitch?
There are no right or wrong answers, judges will determine who gets the points.
How many hospitals does this customer have? (Hint: they are SpinSci's highest volume customer).
Ohio Health, 13.