Institution Codes
Leeds
LDS
Patient is suffering from chest discomfort. What specialist do you book them in with?
Cardiologist
When booking an same day or next day appointment, who must you inform?
Medical Secretary
Medical Records
Hospital Reception
What is the minimum loan amount?
£1,000
How long does it take for patients to form their initial impression of Spire Healthcare?
7 Seconds
Leicester
LEI
Patient calls in suffering with heavy periods. What specialist do you book them in with?
Gynaecologist
What is the difference between the pricing engine & PROS
PROS price is without a consultant fee for carrying out the procedure
How many months are the maximum a loan can be repaid over?
60 Months
When booking an appointment, what information must we capture?
Credit card details
Wirral
WRL
Patient is suffering with Kidney Stones. What specialist do you book them in with?
Urology
When booking a GP appointment, what do we NEED to do?
Take Payment
How long can a patient have 0% APR for?
10 Months
What are the four visit types you can chose from when booking appointments?
Zoom Video
Zoom Telephone
Telephone
Face to Face
Regency
RGY
Patient is looking for help managing their diabetes. What department to they need to booked in with?
Endocrinology
When providing a quote, what must you always advise the patient?
This quote is a guide price, when you attend the appointment the consultant may suggest a different procedure and the price maybe different
What is the age limit for applying for finance?
81 Years old when the finance finishes
What is the common causes for creating duplicate accounts?
Names not spelled phonetically
Wrong dates of birth
Address entered incorrectly
Methley Park
MPK
Patient is suffering with Osteoarthritis. What department do you book them in with?
Orthopaedic
What is COBPS?
Online Booking
Name two procedures OMNI finance will not offer a loan for?
Transplants
Highly complex cardiac procedures
Oncology treatments
Urgent or life critical/ dependent treatments
How should we end the call after making a booking?
Location
Time & Date
Consultant
Fee