Friends in high places! (working with Support)
These are two primary support groups the CSM can expect to work with on the Splunk Cloud team when helping their customer navigate Splunk cloud?
A= Who are Cloud ops, tech ops?
The best recommendation for a customer looking for cost efficiencies and ways to promotes agile methodologies would be to take advantage of what type of Splunk environment?
A= What is Splunk Cloud?
These are the only two hosting environments currently available for SplunK Cloud (SaaS).
A= What are GCP and AWS?
Splunkers can find the latest information on specifics for Autobahn lanes using which internal Splunk resource?
A= What is the field enablement portal autobahn page?
In FY22, the CS org is shifting from an Adopt to renew motion to what new customer success focused strategy?
A= What is adopt to expand?
A customer initiates install of a premium app in their Splunk cloud environment through this process?
A= What is a support ticket?
This stakeholder is responsible for the ongoing efforts associated with managing forwarders, creating users/roles, managing indexes, and onboarding additional data?
A= Who is the customer?
This Splunk app lets customers see current and past daily data ingestion information for each Splunk Cloud stack?
A= What is the Cloud Monitoring Console (CMC) app?
An autobahn Proof of Value (POV) is typically set to last no more than this many calendar days?
A = What is 90 days?
This customer success plan offering includes top tier support, 50 edu credits, and 30 OnDemand credits per year?
A = What is a Premium success plan?
To augment Splunk’s cloud support teams, a customer using Splunk Cloud should ideally have at least one of this type of certified role – responsible for installing and managing apps, configuring UFs and data inputs, etc?
A= Who is a Splunk Cloud Administrator?
As a customer, this app on Splunkbase helps me analyze my on-prem Splunk installation and understand necessary configurations to move my deployment to Splunk cloud?
A= What is the Splunk migration assessment app?
_____ is the process of ensuring that apps are checked to run in Splunk cloud before being installed?
What is Application Vetting?
After PS onboards the customer data and ensures that it is CIM compliant, this Splunker is responsible for developing the use cases and documenting the success criteria?
A = Who is the SE?
Which of Splunk’s premium apps are associated with Zero Trust use cases?
A = What are UBA, Phantom, ES, and ITSI?
For assigned accounts, this role is responsible for coordinating with the CSM, the customer, and the internal Splunk support and cloud support teams to complete case activities/tasks, schedule maintenance windows, etc.?
A= Who is the TSAM?
Customers who need enhanced data security and professional services/support requirements may be best suited by which Splunk cloud add-on?
A = What is FedRAMP?
The size of uncompressed data that is indexed on a daily basis in Splunk Cloud is used to help customers define which part of the Splunk architecture?
A= What is storage?
____ is the four word value prop for Autobahn?
A= What is Adopt before you buy
The Fedramp Moderate impact level is equivalent to what DoD system categorization by DISA?
A= What is IL 2?
This challenge has seemingly been the biggest roadblock for commercial CSMs to help customers to overcome when migrating from an on-prem environment to Splunk cloud?
A= What is App Vetting?
Known issues, guidance for installation, and other helpful hints for customers to understand 'what's new' can be found in this customer-facing Splunk documentation?
A= What are the release notes?
This model helps quantify the business benefits and cost differentiation for choosing between different Splunk deployment options (e.g. on-prem, BYOL, SaaS)?
A= What is the Total Cost of Ownership or TCO Model?
An autobahn ES Express POV includes how many total use cases?
***DOUBLE POINTS if you can break down by category
A= What are 6 total – 3 security, 3 core
Including Flowmill, which closed this week, Splunk has acquired how many companies since September 2013?
What are 16?