AP Holds
By what day does a invoice hold need to be cleared before flagging?
10 Days
What BPO's specifically are counted towards the services receiving metric?
- Document Destruction
- Landscaping (site owned BPO only)
- Pest Control
- Plug Power (ONLY billable incidents)
- Water Coolers
- WAT and sp00
- Any other service PO or BPO where the SPM is the PO requester/owner
- Walk-off Mats*
What audits are included in the Soft Service Audit Metric?
Janitorial, Food Vending and PPE.
By what time do daily counts need to be submit?
By 8:29 am site local time Monday-Friday
Do IXD's get counted towards this NIRLE metric?
NO! At this time IXD's are not included in this metric.
If a vendor provides a POD for an invoice, what would your next steps be?
The invoice should be received virtually due to the vendor providing proof of delivery
Ideally, how soon should the services be received within the receipt date?
By what day do all audits need to be completed and synced?
Friday by 5pm
If your site is scheduled to be closed for the entirety of the day, what steps should you take to reflect a passing score for this metric?
The Exemption Quip should be filled out (columns H, I and J) by the end of the Friday in the same week for the counts team to review and approve.
Please describe the Pass Parameters of this metric.
If your site scores between 90-110% of your target rate, the site will result in 100% on the metric.
If a vendor does not provide tracking and the item does not show up to the site/offsite, what are your next steps?
Insert invoice and PO into the Exemption Excel with all proper bridging.
Does this metric have PRE or POST Exemption options?
POST only. There are no PRE exemptions at this time.
If an audit was completed but not properly synced, how will this effect your metric score?
Your metric score will reflect a FAIL due to the audit not being synced completely
Your site misses a count by 1 minute on Tuesday of that week. What would your sites metric score result in for the week?
Late Count Submission for 1 day = 80%
If your site has TNL remaining at the end of the week, what will result of your metric scores?
If time not logged is left unlogged past Saturday night at 11:59pm, this will result in an automatic 0 score for NIRLE weekly metric regardless of meeting the weekly rate.
Will the site flag for a PO with the account code 64162?
NO that is a RME PRM Account
If a 2-way one time PO has your name as the Requestor, can this be counted against your weekly metrics if not received upon?
YES! As mentioned in the wiki:
If you are planning on being OOTO for the entirety of the week, what steps should you take to reflect a passing score for this metric?
You should reach out to another SPM to cover your audits for your site that week OR partner with your RPM to ensure they are tracking to your OOTO to have another SPM cover or submit an OOTO on PASS APP on your behalf.
You are not scheduled to come into work until 8:30am. One of your NIRs was late to work due to traffic and the second NIR was a 'No Show' causing your daily counts to be missed before the 8:29am cutoff...what is your action plan as the SPM? Are you able to request exemption?
NO! You are not able to request exemption based off of these circumstances. If you know your team is not going to be in on time it is your responsibility as the SPM to either come in early and complete counts or work with operations to receive a trained LS to complete counts prior to the 8:29 cutoff time.
Your site has a target rate of 1400 and you end up on Saturday with a target rate of 1530. What is your site metric score for the week?
1530/1400 = 109% to the target rate resulting in a 100% weekly metric score.
Your invoice hold is at Day 7 on Friday going into the weekend..by Monday your hold will be at 10 days. How do you go about resolving this hold before flagging?
If a hold is at 7 days on Friday and there is no POD provided from the vendor, the invoice and PO should be put into the Exemption tracker with proper bridging to avoid a metric flag.
How are you scored upon this metric?
As of 10/01/23, the metric is defined as the percentage of total PO lines covered in this scope which are received at >=90% of the total of all approved invoices vs. total PO lines covered by this scope.
For the Janitorial audit, what must you do per standard work in order to be in compliance with the vendor and SSA expectations?
You must perform the weekly audit walk WITH a Manager/Supervisor of the janitorial team
Please name all four instances in which you can be exempted for this metric. (Hint: There are 2 Pre and 2 Post)
Pre: Site Closure
Pre: Special Projects
Post: SPOC Related Issue
Post: Technical Issues
Please list three eligible cases for exemption for this metric
- Operational interruptions
- Planned Site Closures
- QuickSite & FCLM Integration Issues/ Unapproved operation hours re-coded in original bucket.
- Pending NIRLE Target Rate change
- TNL for unapproved operations Labor share at time correction miss
- TNL missed Punch end of reporting period
- Labor Bucket Accuracy BPS or GO Cart hours utilized
- Launch Sites
- Sites with 2 NIR's that run 80 hours or less