Dwelling Consumables
Defect Rate
Supplier Scorecard
Engage/Thrive
SPM Safety Audit/SLI
100

What consumable item is exempted from the 48 hour receive requirement?

Shuttles

100

What type of POs does the defect rate apply to?

Not received 3-way POs

100

What is the metric target percentage of supplier feedback completion to receive a 100% metric score?

85% or greater

100

When do Engages and Thrives need to be completed by each month?

By the 25th of the month

100

Where can you find and complete the SPM Safety Audit?

Apollo

200

Within how many hours should POs going directly to the offsite be received relative to the need by date?


Offsite POs should be received within 96 hours of the need by date

200

What is the target defect rate criteria to receive a 100% score?

Defect rate less than 1%

200

If your site has an emergency same-day PO order placed on Friday and the PO is not populating on Pass App before your NIRs leave for the weekend, can you get an exemption?

Yes, you can get a post exemption

200

Can you get exempted for the Engage metric if an AA from another department was falsely showing up under you?

Yes, you can get a post exemption

200

How many sub-audits need to be completed in order to meet/lead expectations?

7 audits:

  1. Lead RACI
  2. 5S
  3. GTDR
  4. Lifting
  5. Pallet jacks
  6. PIT and
  7. EPJ
300

What are the two components that make up the metric score?

Part 1: Dwelling Consumable - 97% of POs need to be received on time within 48 hours. Part 2: Pending PO - No line items pending greater than 5 days

300

How many times should you reach out to a vendor for tracking information/POD before submitting an exemption?

Within 10 days, we should be reaching out at least 3 times.

300

If you have a partial order and haven't received the full order by Friday, do you still need to complete the supplier feedback?

Yes, feedback must be left as soon as first receipt is made in Coupa

300

If your NIR was on LOA for 11 business days of the month, can you get an exemption for Thrive?

Yes, you can get a pre exemption

300

What is the % threshold for SLI-AA score to complete an A3 SLI Improvement Plan?

Greater than 8%

400

What are 3 instances where post exemption could be granted?

  • Late PO Delivery
  • PO Discrepancy
  • Billing Adjustment
  • PO Delivered to Wrong Address
  • Unplanned Site Closure
  • Unsafe Load
400

What should you do if you notice a PO has been received and overbilled with a 8-day invoice hold?

Input it in the Root Cause Exemptions file

400

If it is EOM cycle counts, does supplier feedback still need to be completed?

Yes, supplier feedback does not affect cycle counts

400

As of February 2024, what is the exemption process for Thrives?

Exemptions need to be logged in the Thrive Tracker Quip on a pre exemption basis prior to the 25th of each month

400

Out of the following elements, which has the highest risk weight?

A. Ergonomics

B. Operating PIT

C. Sufficient Equipment

D. Training

E. Work Area, 5S, and Guarding

D. Training

500

Site ABC1 scored a 90% on the dwelling consumables part of the metric (received 90% of their PO’s within 48 hours, 4 points) and had 0 pending PO’s (PO’s going over 5 days without being received, 2 points). What would their score be?


Part 1: Dwelling Consumable: (0.90 (90% decimal)+ 3% margin of error )x 4 points = 3.72 points

Part 2: Pending PO’s: 0 PO’s over 5 days = 2 points

500

If you have a 11-day invoice hold on a PO with some line items coded to 64712 and other line items coded to 64160 but the line items coded to 64712 are received, what will be your metric score?

Fail because invoices are handled together as a single unit and SPMs would need to ensure RME is resolving their holds on time

500

ABC1 received 33 PO’s in Week 2, left feedback for 23 of them. What would be their metric score?

Their total feedback left percentage is 70% (23 PO’s with feedback/33 PO’s received), and they would fail the metric. Their percent to target is 82% ([23 PO’s with feedback/33 PO’s received]/0.85)

500

What is 1 best practice when completing Thrives?

  • Make and block time for your Thrive
  • Send a preview of the Thrive form to your Non-Inventory Receiver prior to their 1:1
  • Be present, listen, and engage with your associates
  • Do not limit 1:1 conversations to your scheduled Thrive
  • Create SMART goals for your NIRs
500

What should you do if there is a safety occurrence at your site with an NI associate?

1. Upon becoming aware of occurrence, ensure local WHS is aware as soon as responsible

2. Create incident report and verify case severity in AUSTIN

3. Set up Chime room with WHS ProcOps and RPM (ProcOps L7 depending on severity)

4. Prepare A3 using Safety Occurrence A3 Template

5. Schedule a call for Chime room audience to review A3 and incident report