Common Decline Codes
The 3-digit security code from the back of the card was entered incorrectly
What is invalid CVV2?
This cannot be used as form of verification for Consumer Deposit Account.
What is drivers license number?
446622?
What is Huntington's short code?
By clicking on the Remarks tab and Contact Summary once account is verified.
What is 2 Point Inspection?
800-611-8583
What is Huntington's Attendance Line?
The authorization was declined due to a card lock
What is CONSUMER CONTROL?
The customer is considered verified via chat.
What is PERM ID?
(866) 306-2510
What is Electronic Loss Prevention (ELP) / Electronic Fraud Prevention (EFP) direct line?
The customer may feel like we are hiding things, trying to trick them, lying to them, stealing from them, and taking advantage of them, which could cause them financial harm.
What is an escalated complaint?
Individual Scorecard, Scorecard Summary, Colleague Scorecard What If, Goals & Weights, Scorecard Extended Details.
What is CSC Scoreboard Dashboard?
Select Banker System Logins then CSC Illuminate
The transaction is not allowed due to merchant providing incomplete data
What is UCAF DECLINED?
The year, make & model of the collateral on the loan.
What is installment loans?
Huntington National Bank
Attn: Mail Teller EA1W18
PO BOX 1558
Columbus, OH 43216
What is All Mail Deposits except CD/IRA money?
Colleagues and contractors must advise the customer that pending transactions are not guaranteed to post and the customer should check their account on the date it’s expected to be available.
What is ACH Warehouse Overview and Search?
Shannon's favorite color?
50 free Huntington Reward Points :)
The customer may be a scam victim, or a victim of account takeover and the attempted transaction has been blocked.
What is EMAIL FRAUD ENG?
Mr./Ms. Customer, for the security of your account, do I have permission to discuss your account while we have the other party on the line with us?”
What is a THIRD PARTY CALL?
If a customer’s employer or income provider does not submit their payment instructions early, then the customer cannot benefit from Early Pay. This service is completely dependent on payment instructions being submitted early.
What is customer inquiring about not receiving their Early Pay consistently?
Certain high risk account maintenance or transactions require.
What is Enhanced Authentication?
Colleagues meet with their to get a pulse on their performance through the year to that point
What is Mid Year Review?
Customers’ digital account may be compromised and there is potential fraud with Apple Pay, Samsung Pay, or Google Pay.
What is XFER TO DATO?
Driver’s License or State ID – ID Number and Issuing State, U.S. or Foreign Passport – Passport Card Number and Expiration Date
What is the secondary verification criteria?
Shannon's favorite food?
50 free Huntington Reward Points :)
· I didn’t authorize this application…
· How can you charge me so many fees…
· No one told me…
· That’s not what the last person told me…
· You took advantage of my trust…
· You buried it in the fine print
· I was backed into a corner
· I had to take something I didn’t want
· I felt forced
What is an escalated complaint?
What is Huntington Honors?