TURBO PHILOSOPHY
What are the 3 core design traits?
Handling
Integration
Connectivity
A rider is looking for the max chainring size they can run on their Gen 3 Levo... What resource will you use or point them to use?
If you get an error when downloading Turbo Studio - where can you find a solution?
Reference the PDF walkthrough from SBCU.com for the fix.
What is a Class 1 e bike?
Pedal assist up to 20 MPH
Name 2 reasons why you would contact your inside sales representative?
Ship damage Turbo bike
Order Turbo bikes or parts
Spec questions or pricing
Can you pair a TCD with a Gen 1 Levo?
yes - it connects via bluetooth to the battery
What components require a change component process in Turbo Studio when replaced?
When you swap a component that needs a SN written on it (Motor, display, Frame)
What model in the Specialized Active line is a Class 1 labeled bike out of the box
Como 3.0
What is assisted purchase and who qualifies for this?
Discounted price on parts - NON warranty
1st owners & 2nd owners (2 years) with original proof of purchase.
Where can you find Theory of Operations diagrams?
Turbo Studio Knowledge Base
What is the warranty policy on Turbo batteries?
300 charge cycles or 2 years
Name 2 public resources you can direct a rider towards for information on rules and where they can ride e-bikes.
People for bikes
Local trails association
IMBA
Give 3 examples of quality information needed in a warranty claim?
Correct Bike SN
Descriptive explanation of symptoms and what you have already done or tried
Good videos and photos
Name the 5 components that the Gen 2 and Gen 3 levo share
Motor
Battery
Remote
TCU-motor cable
Speed sensor cable
What is the definition of Peak Power?
Maximum power output by the motor for each support mode.
What is the difference between class 2 and 3 e-bikes?
Class 2 is throttle assist up to 20 MPH
Class 3 is pedal assist up to 28 mph
How does Field Quality's work support you in service?
To thoroughly and completely understand a system, what two things must you know?
1) What the physical components of the system are
2) How they communicate within the system
What is the difference between a CAN component and a switch?
CAN components are responsible for the system to power on
A switch is not needed for the system to power on
At what power output does an "ebike" become a motorcycle?
750 W + electric motor is a motorcycle!