MOTORS
What Turbo batteries are not removable by the customer?
SL internal batteries - the motor has to be dropped to remove battery
What 3 tools do you need in your shop to run battery diagnostics on all Turbo batteries (minus legacy Turbo)
Turbo diagnostic Tool
SL adapter
Turbo Studio
What are 5 features all Turbo motors have in common?
De-coupling spindle
Torque sensor
cadence sensor
DCDC brushless motor
Custom firmware
What does BMS stand for and what is its job?
Battery management system
Consistently checks cell function and protects battery
What is the difference between battery error and battery not found?
battery error means the battery is in error mode.
battery not found means No CAN communication between the display and battery pack
What type of dielectric grease is needed when servicing the motor port area of full power motors?
Nyogel 760G
What is the recommended range of SOC for long term storage?
40-60%
A customer comes in with a battery they say has been recalled - what battery is it? and what are your first steps?
Gen 1 trail battery
Use Tech bulleting to check if battery SN falls within the recall
What are two motor based symptoms to look for with Gen 1 Vado/Como?
creaking from incorrect motor bolts torque
Sprag clutch slipping
what is the difference between SOC and SOH?
State of Charge (SoC) – how full or empty is the battery
State of Health (SoH) – how much of the battery’s original capacity remains
When submitting a warranty claim for a battery, what two actions are required?
Running a battery diagnostic on Turbo Studio
Submitting a photo of the Battery SN on B2B claim
What side of the SL motor has floating hardware and why is it important to know this?
NDS!
It is important to know because the drive side must be tightened/torqued first ALWAYS
A customer is upset that their battery is discharging very fast from 100% - 90%. What can you explain to this customer?
The batteries are designed to discharge at a faster rate from 100-90% for protection of the cells.
Describe two LED error codes that depict a cell imbalance on the Gen 1 trail battery?
3 red lights and beeping
Christmas lights!