MISSION CONTROL
Where in Mission Control can you check the motor and battery connection?
diagnose tab - battery tab and motor tab
Other than physically plugging into a bike - What other feature can you use on Turbo Studio to find data logs?
Bike information - Type the SN in!
How do you navigate to the STATS page and why is it useful for diagnostics?
Ride - Stats
you can use stats to check live inputs from the Turbo sensors that are needed for assist from the motor.
Does the Turbo Studio diagnostic guide cover all Turbo bikes?
no - no Turbo S
Mid drive turbos only
What are the 4 inputs the motor needs to provide assist?
Rider Torque
Rider Cadence
Speed
Battery input
Name 3 benefits of using Service manager in Turbo Studio?
Schedule service dates
example for providing multi-level Turbo specific services in your shop
step by step guide for each service
PDF print out to Rider of their Turbo service
Service manager logs each service under the SN and creates a service log
You can see what services the bike has had in its history and who completed these services.
If you have trouble pairing a Turbo bike to Mission Control - What are your next steps or where can you find a troubleshooting guide on this?
Check your bluetooth settings
Check you bluetooth devices - if your phone is searching for many other devices (speakers, watch etc) it can sometimes interrupt pairing.
If you have many "known bikes" in MC - deleting some of these can free up pairing space
Turbo Studio knowledge base has troubleshooting guide on this
You are running an update on a bike in Turbo Studio and your co-worker accidently unplugs the chord, How can you confirm the update failed?
Bike information - Updates tab
If a customer called you with an error code, what steps would you walk them through in Mission Control for remote diagnostics?
Tell the customer to
Navigate to the diagnose page and tap system status - where there is a Red !
Here they will see the specifics on the error code and suggested user actions.
Then go back to the diagnose page and scroll down to advanced diagnostics and upload the diagnostic report to the cloud
Then ask the rider for the SN of the bike
Look up the SN on Bike information in Turbo Studio
Check the diagnostic report in the cloud and look for the further service actions and occurrences to define a next steps for a solution
Name 4 resources you can find in the Turbo Studio knowledge base
•Motor port diagrams
•Resolving MC connection issues
•Display factory resets
•Error message keys
•Battery diagnostic guide
•Turbo workbooks
What are the Turbo mode colors in order from Eco to Turbo?
Blue, Green, Yellow
What is the motor mounting torque on SL Motors?
DS 17 nm
NDS 10 nm
How many numbers are in a Turbo bike SN?
9