Team/Company Performance & Fun
which colleague recently had a birthday?
Magic Mike
what date do you have until to claim a voucher for a free flu jab?
28/08
what additional app security feature went live 27/07?
2FA
which colleague is getting married soon?
Paris Simmons
we had a pretty major IT issue this week, what did it impact?
the app.
can you see in GW whether there is an open messenger case for the customer?
yes
how many new complaints did the Motor Resolution Team receive last week?
180
which areas trigger extended wrap screen recording when you get a warm transfer?
home claims & retails operations
what reminder was in the FNOL section of the spotlight pack relating to assigning claims?
to check it has assigned to the correct pot
how far from the target was the Motor Resolution Team in their complaint closure rate last week?