Refunds
When Angi underdelivers on QUANTITY despite the pro being AFM on for the required percentage of time.
Breakage
35% Charged at time of cancellation request.
Early Termination Fee (ETF)
This will happen if a pro needs to adjust tasks, zip codes or if any changes are made that affect forecast.
New Contract
This is how you will know an SPP account is past due.
negative balance or missed payment in payment tab
Used to incentivize payment of unpaid invoices to keep pros in approved status
Non-Pay Settlements
Account status used to reflect an SPP pro is terminating at the end of their billing cycle.
Approved - Churning Subscription
- 12 month
- start date = start date of 28 day cycle
- 35% ETF if less than 50% retained
New Contract Rules.
This happens when a pro has missed 2 SPP payments.
Cancelled.
This refund can be offered to a pro that is one invoice behind with the refund being a refund that is immediately applied to the next invoice due in the future. In order to receive this refund the pro will need to be current on payment. Pro pays the current invoice, and receives 50% off the next billing cycle.
Non-Pay Settlement
This is the time frame after cancellation a pro's account will officially close.
End of current billing cycle.
After any changes to task or coverage, this needs to be done to determine whether to keep the existing subscription or to change subscriptions.
Recalculating forecast
The subscription amount. (example: $280 for $400, we only charge $280)
Refund to be applied to a future invoice, once paid, in order to combat churn and situations of customer dissatisfaction that do not fall into the two situations mentioned above.
Manager Discretion
This is the button we press a pro decides they no longer would like to cancel their subscription service.
Revert Cancellation
Where the prorated early termination fee for downgraded subscriptions is found and calculated.
SPP - ETF Calculator
This is the only "discount" an RRT rep can offer a past due SPP pro.
Non-Pay Settlement.