SPP

PRICING

100

How Much Is an HDSTB?

What is 5 dollars

200

Pricing 20 Points How Much is Multi Room DVR?

What is 19.95 or the cost of 2 dvrs!

300

What is the One Time Fee For Ultra HSD?

What is 199.95 activation fee

400

How Much is the SPP Broadcast Fee?

What is total for $8.75

500

Monthly Cost For: Spectrum TV Select Spectrum Internet Spectrum Voice

What is Monthly Cost For: Spectrum TV Select 64.95 Spectrum Internet 53.95 Spectrum Voice -29.95

RULES

100

Can Legacy Customers Migrate to SPP

What is yes!

200

Can Legacy TWC Keep their WHDVR?

What is Yes

300

Do We Still Sell Home Security?

What is Yes , refer them to phone sales group

400

If a Customer Comes in With a Defective DTA-What Do You Replace it With?

What is replace with another dta now

500

Can a Bulk Tennant Receive A Contract Buy-Out?

What is No- since receiving discounted of free service thru complex they are unable to receive a buyout

CODES

100

LA005 is A.TV Basic B. Digi Tier 1 C. Spectrum Silver

What is A.TV Basic

200

Spectrum Internet a)LC707 b)LC708 c) LC727

What is a)LC707

300

LI005 is A. HBO B. HDSTB C. Modem

What is B. HDSTB

400

What helpful tool would you use to ensure you have the right service codes?

What is Sales Bro or Key

500

What is the DVR Code?

What is Li030 standard dvr or Li066 enhanced whole house or Li080 whole house dvr

TERMS

100

Product Formally Called ‘Home Phone’

What is Spectrum Voice

200

Highest Level of HSD

What is Spectrum Ultra Internet

300

Highest Level of TV Service

What is Spectrum Tv Gold

400

Spanish Language TV Package

What is Spectrum Mi Plan Latino

500

Package includes Local Basic Channels and others such as Lifetime, Msnbc and Cnn?

What is TV Select

WILD

100

This Channel is the Home of the Royals?

What is Fox sports Midwest

200

What 3 Companies Merged to Form Spectrum?

What is TWC, Charter and Brighthouse

300

Is the European Union included in Spectrum Voice?

What is No, Spectrum Voice International $5.00/month - Unlimited calling to 70 countries (based on TWC usage) - includes most of Europe, Latin America / Caribbean, Asia, Africa and the Middle East.

400

What is Our CEO’s Name?

What is Tom Rutledge

500

Name the 4 themes of the customer service experience

What is Greeting, Learn Needs , Present Value and Close