Unleash Life Unlimited!
"Life Unlimited" is Spectrum's new _______.
Brand platform
_______ is required with all bundle offers.
Internet
What determines how long a customer's price is bundled for?
The quantity of services included in the bundle
What happens if a customer drops below the minimum line requirement for the bundle?
It will change to non-bundle pricing
How much is Wi-Fi when it's bundled with our best Internet tier?
Free
Benefits of "Reliable Connectivity" include...
- Quick fixes
- Full day credits
- Ongoing maintenance
What service is not included in bundles?
Voice service
What are the different bundle package options to lock in the price for a yearly term?
- Internet/TV
- Internet/Mobile
- Internet/TV/Mobile
In our best Internet tier bundle, which and how many lines are eligible for the Unlimited Plus promotion?
The first two lines
What are the different tiers of Internet that we have available?
- SIA
- Advantage
- Premier
- Gig
Benefits of "Exceptional Service" include...
- 24/7 support
- 14 & 30 day money back
How long do customers have to add a qualifying line of business to upgrade their bundle?
30 days
How much is our best Internet tier and what does it include?
$70 and it includes Wi-Fi for no additional charge
Does the free/$10 single line mobile offer count towards a SPP4 bundle?
No
Bundles with what service and tier allow you to get Cloud DVR service included at no cost?
Gig bundles
Benefits of "Transparency at Every Step" include...
- Timely notifications
- Fees included in all quoted prices
- No ties
How many mobile lines are required for mobile bundles?
At least two unlimited/unlimited plus lines
How much does our best Internet tier and TV Stream cost and what else does it include?
$80 and it includes Wi-Fi, a Xumo box for two-years, and Cloud DVR.
When must the mobile lines be added to ensure the customer's first bill reflects the bundled pricing?
Before the order closes
How long do customers get a Xumo included at no cost with their service for?
The length of their bundle promotion
- Act on customer feedback
- Future proofing
- Network expansion
- Zero interruptions, credit otherwise
Which term is defined as the discounted rate that a customer receives?
Bundled promotional Rate with price guarantee
How much does our best Internet tier, TV Stream, and two lines of Unlimited Plus mobile cost?
$140, what a value!
When during the transaction must the mobile lines that you want a promo to be applied to be sold?
They must be sold as the first lines on the account before additional lines are added
How much does it cost to self-install?
No cost, including Winback offer customers