Show:
Memberships
Customer Service
Emergency Codes
Policies & Procedures
Miscellaneous
100
What 4 requirements must you meet in order to purchase a guest pass?
1) Sponsor with a valid membership, 2) 18 or older (or with parent for swim pass), 3) Valid photo ID, 4) $10 ($4 for swim pass)
100
What are the four components of our customer service philosophy, "Your Impact"?
1) COMMIT, 2) KNOW, 3) MODEL, 4) DO
100
What is a Code Black, and what are some reasons one would be called?
Building Evacuation- Fire alarm sounds, active shooter, bomb threat, etc..... Rally Points: Coleman Commons by clock tower, Back Parking Lot #10, In front of JAR on Carroll Street
100
What are all of the components of a proper uniform if working the Front Desk, Equipment Check Out Desk, Courts, or Cleaning Crew.
1) Staff shirt (Yellow Short/Long Sleeve or Staff Sweatshirt), 2) Name tag worn on the right side, 3) Khaki Styled pants, 4) Closed toed shoes
100
While working, you allowed to A) use your phones, B) use the internet, C) eat, D) have visitors sit with you, E) sit on the desks, F) turn your back on the patrons, G) read/do your homework, H) leave your post without telling a supervisor/getting coverage, I) play games, J) none of the above
J! ABSOLUTELY NONE OF THE ABOVE!!! ZERO FUN SIR...or madam.
200
Who can get a family membership?
1) Valid Students and 2) Valid Faculty/Staff Members
200
ACT IT OUT: How should you answer a phone call at the front desk? How do you transfer a phone call? How should end the phone call?
"Thank you for calling the University of Akron Student Recreation and Wellness Center. This is_____. How may I help you?", "Please wait while I transfer you to _____" (press 'Transfer', dial extension number, press 'Transfer') , "Is there anything else I can help you with? Have a great (or synonym) day!"
200
Name three times that you would need to fill out an Accident/Injury Report.
1) Minor Injury, 2) Band Aid, 3) Ice, 4) Code Blue
200
ACT IT OUT: A patron comes up to the desk and asks to purchase a membership. How should you radio a supervisor?
"819 to 816", (WAIT FOR RESPONSE), "Can you please come to the front desk to sell a membership"
200
What 3 places could one find the Court Schedule for the week?
1) Bulletin Boards outside of the 3 court gym, 2) Bulletin Board behind the front desk, 3) On our website
300
What are the options an alumni membership? For 50 extra bonus points- What are the prices?
1) One Month for $32, 2) Three Months for $87, 3) Six Months for $156, 4) One Year for $192
300
A student comes to the front desk to scan in. The students account is inactive, but they claim that they are taking classes on campus. What should you do?
1) Ask Adam, Ryan, Chuck, Bobbie or Kim to check their account (during the day), 2) Call a supervisor, 3) Put on Exception Report (SUPERVISORS ONLY)
300
Where are the ALL of the Shelter Areas during a Code Yellow?
1) SRWC Locker Rooms, 2) ONAT Locker Rooms, 3) Maintenance Hallway, 4) Stairwells in the ONAT
300
What should you do if an Equipment Checkout item is not in CSI: A) Give them the item anyway, B) Leave a note on the desk, C) Complain about it to co-workers, D) Tell a supervisor, E) Leave a note for Adam Ponder
D and/or E: Let a supervisor know, but also be sure that a note is left on Adam's desk stating what the item is and what number
300
What should you do if someone turns in a sweatshirt that they found?
WRITE IT INTO THE LOST AND FOUND LOG and place in the correct bin for that week
400
If a student is on Co-Op, what type of membership must they purchase in order to use our facility?
Student Non Assessed Membership for $ 110 a semester
400
If a patron asks to reserve a room or equipment, what should you do?
1) Give them a "Facility Reservation" form, 2) Refer them to OrgSync (if a student org), 3) Refer them to our website, 4) Give them Adam Bogert's or Adam Ponder's information
400
Where are the 5 AED's located?
1) SRWC- behind front desk 2) SRWC- fitness floor by Wellness Suite 3) ONAT- front desk 4) ONAT- fitness floor next to elevator 5) OASIS- storage room
400
When a Club Sports coach comes during the team's practice in but does not have a membership, what should you do?
Check them in using the Club Sports binder. If their name is not on the Approve Coaches List, have them purchase a guest pass. They can then contact Chris Painter or Adam Bogert for any questions or concerns.
400
Name 3 Intramural Sports being offered this semester.
1) Futsal, 2) Battleship, 3) Volleyball, 4) Bowling, 5) Wiffleball, 6) Basketball, 7) 4 on 4 Football, 8)Wallyball, 9) Dodgeball, 10) Kin-ball
500
MATCHING: Match the ages with the appropriate family membership bracelet colors. 0-5, 6-12, 13-14, 15-16
0-5: No bracelets, 6-12: Yellow, 13-14: White, 15-16: Navy
500
What are the ONAT Pool AND Fitness Floor Hours?
Pool: Monday to Friday- 6 am - 8 am; 11 am - 1 pm; 4 pm - 7 pm, Saturday- 10 am - 3 pm, Sunday- Noon - 5 pm ___ Fitness Floor: Monday to Friday- 4 pm - 7 pm
500
Scenario: You walk into the gym and see a game going on on Court 1. You see that as Lisette comes down from her dunk, she collapses to the ground. (Lisette fall down now). What should you do?
1) Make sure the scene is safe, 2) Tap the victims shoulder and say, "Are you okay? Are you okay?", 3) Make a radio call: "Code Blue Court 1! Code Blue Court 1!", 4) Care for the victim until someone of a higher certification relieves you: Check their airway for 10 second. If breathing: maintain open airway & monitor. If no breathing: Preform CPR. 5) If relieved: Manage the scene- control spectators, wait for EMS & show where to go, 6) Paperwork: Complete Accident/Injury Report, 7) Debrief with manager or GA, 8) Feel great about yourself because you just saved a life
500
SCENARIO: A family comes on the first day of swim lessons (January 21st), explain what your responsibilities are.
1) Look their names up in the Swim Lessons Binder, 2) Check to see if they have paid. If they have not, radio a supervisor to the info office, 3) Once paid, use the Group Swim Lesson Membership Card for each person entering.
500
Name 5 items that can be rented out from the Outdoor Adventure Services and Intramural Sports office (aka the OASIS).
1) Tents, 2) Bikes, 3) Kayaks, 4) Grills, 5) Backpacks, 6) Camping Pads, 7) Kitchen gear, 8) Wet Suits, 9) Inflatable Paddleboards, 10) Personal Flotation Devices, 11) Canoes, 12) Sleeping Bags, 13) Snow Shoes, 14) Compasses, 15) Lanterns