Salesforce Overall
Service
Sales & Revenue
Customization
Security & Identity
100
When changing record owners the options include Queues, Users, Partner Users, and ___
What is Customer Portal Users
100
This feature of Entitlements lets agents skip the confusing setup process and harness Entitlement's power right away.
What are Prebuilt Entitlements
100
Salesforce for Outlook is being retired using a phased approach between these dates
What is June 2021- 2023
100
The text in flow debug details and error emails has been updated to match Flow Builder's element names: Create Records, ____ Records, Get Records, and Delete Records.
What is Update Records
100
When users log in from an unrecognized browser or application, the identity verification type required by Salesforce from them used to be called Identity Confirmation. The new name more accurately reflects what happens and is the industry standard term.
What is Device Activation
200
This feature allows admins to choose where Trailhead modules appear inside an app and assign them to specific users or public groups to match the learning to the context where users encounter it.
What is In-App Learning with Trailhead
200
Name one release feature that has been implemented with COVID protocols and safety in mind.
What is "Notify customers when workers are arriving" for Field Service Lightning
200
A well-organized meeting, the right agenda, and a prepared Sales team leave the best impression. This feature gives your sales reps a single page that they can use to gather and share information before a meeting starts. This includes who is attending the meeting, reminders about meeting invitation responses and details, plus related record activity.
What is Meeting Digest
200
This standard profile is no longer available in new Salesforce orgs created in Spring 21 or later.
What is Read Only Profile
200
Who is Stanton Coville
300
These specific type of list views now show the Customizable Actions added to that object's list view search layout, making them consistent with other list views.
What is Recently Viewed List
300
Using this feature, ensure that customers have a great bot experience every time, even when there are errors in the conversation. Bots can now include a friendly message and will attempt to transfer to an agent.
What is Error Handler System Dialog
300
Your advanced approvals users can now manage their approvals without doing what - made possible because approval and rejection API is exposed from the Advanced Approvals package.
What is logging into Salesforce
300
Add a scheduled path to your record-triggered flow if you want part of the flow to run at a dynamically scheduled time after the triggering
event occurs. Name one of the options you can base the scheduled time on.
What is
1. when the record is created
2. or updated
3. or on a field value in the record
300
This allows me to view login metrics and monitor Multi-factor authentication adoption
What is the login metrics tab in the lightning usage app
400
A Lightning Scheduler flow can be called from within another flow. However, it can only be called from within this specific type of flow.
What is Lightning Scheduler Flow
400
This tool helps you select and share records offline with mobile workers. Create an offline platform experience that is flexible, easy to use, and responsive to mobile workers' needs.
What is Briefcase Builder (Beta)
400
This lets your sales team follow a playbook to work through their prospects with maximum efficiency, helping them know exactly what action to take with each prospect and when.
What is Sales Cadence
400
Access to these values of a record allow you to check for changes and calculate differences in your flow
What is Prior Values
400
This field, available for Salesforce's Login History list view, allows you to get a better understanding of how your third-party identity provider is authenticating users logging into Salesforce through OpenID Connect.
What is Authentication Method Reference
500
Name 2 updates to the Salesforce survey feature
What is:
1. Send Surveys using an Alias
2. Send Rule-Based Surveys
3. Show participants survey progress
4. Validate short-text responses
5. Embed Survey in a Web Page
500
This routing method uses the exact service appointment location and considers time of day, so it's more accurate than aerial routing or street-level routing.
What is Point-to-point Predictive Routing
500
If your customers include both individuals and groups, your sales team can now associate converted leads with a person account and a business account simultaneously. To enable these lead conversions, you must do what?
What is build a custom flow with the API
500
Who is Joseph Southall
500
If you use bots to help customers achieve the best possible outcome, you can now encrypt potentially sensitive data used in bot training.
Encrypting data in this field on the Utterance Suggestion object can help you meet your HIPPA compliance requirements.
What is Utterance Field