Verbal Com
The dictionary definition of a word
Denotative meaning
The nonverbal code that refers to messages conveyed through body movement, also referred to as "body language"
Kinesics
Another word for first impressions; can be positive or negative, and they can lead to halo/horn effect
Gestalt
What are the two parts of a communication plan?
Plan actions, plan contingencies
How fast can micro expressions happen?
1/15th of a second
What are ways to prevent unwanted emotions? (before AND during. not after you're aware of them)
Honest, relevant, informative, clear
The cooperative principle
What are 3 (typically) reliable cues to help detect deception?
information inconsistency; increased speech errors; increased vocal pitch; increased blinking and pupil dilation; decreased body movement; overuse of (fake) smiles
open/public
blind area
hidden area
unknown area