The Communication Process
What are the three main components of the communication process?
Sender, Message, Receiver
What is active listening?
Listening with full attention and engagement.
What is the first step in resolving a conflict?
Listening and understanding the other person’s perspective.
What should you do before sending a professional email?
Check spelling/grammar, be clear and concise
If you could have a conversation with one famous person (alive or dead), who would it be and why?
Explain
What is the term for anything that disrupts communication?
Interference/Noise
What is the difference between hearing and listening?
Hearing is passive, listening is active.
True or False: All conflicts are bad.
False! Some conflicts lead to better solutions.
What does it mean to “code-switch” in communication?
Adjusting language or tone depending on the audience.
What is the funniest misunderstanding you’ve ever had because of miscommunication?
Explain
What is feedback in communication?
The receiver’s response to a message
What is an example of empathetic listening
Listening to a friend’s problems and showing support
What is a compromise in conflict resolution?
Both sides give up something to reach an agreement.
What is an example of formal communication?
A business email, presentation, or job interview.
True or False: Talking to yourself is a form of communication.
True! It's called intrapersonal communcation
What is the difference between verbal and nonverbal communication?
Verbal uses words, nonverbal uses gestures, facial expressions, etc.
What is a common listening barrier?
Example: Distractions, personal bias, background noise.
What type of communication style is too aggressive and may cause conflicts?
Confrontational or hostile communication.
What is the best way to prepare for a job interview?
Research the company, practice answers, dress professionally.
If you had to only use emojis for a whole day, which emoji would you use the most?
Show and tale
Give an example of a situation where nonverbal communication could be misinterpreted.
Example: A person crossing their arms could mean they’re cold, not angry.
What strategy can you use to improve listening
Example: Taking notes, repeating back key points, asking clarifying questions
What is an example of a win-win conflict resolution strategy?
Finding a solution that benefits both parties.
What are two key elements of workplace etiquette?
Example: Respectful communication, being punctual.
What’s a weird fact about a country’s communication customs?
In Japan, silence can be a sign of respect.