They should be completely wiped (Find my iPhone turned off), sim card removed, and proper paperwork included.
What are HYLA devices?
100
The cost for smart security.
What is $49 up front and $39.99/month?
100
The maximum amount of TV's a Direct TV customer can have.
What is six TV's?
100
The minimum number of lines a customer needs to receive a discount on a CRU account.
What is five lines?
100
Weekly evaluations in which the store manager and employee discuss goals for the employee for the week.
What are weekly 1-on-1's?
200
A report that shows which stores have PO receiving errors.
What is the PO reconciliation report?
200
Smart Security with the camera and door package.
What is smart security + automation?
200
An app that can be used in store to demonstrate how Direct TV works.
What is Direct TV experience app?
200
A discount applied to a customer bill depending on their employment.
What is a FAN discount?
200
Forms that outline duties that should be done every morning before opening and every night after closing.
What are opening and closing routines?
300
These are to be included with RMA returned devices.
What is the purchase receipt, return receipt, and license plate.
300
These automation services are included in the premium package.
What is energy, water, door, and camera package?
300
A tool that can be accessed directly from the pCA to help build the right package for your customer.
What is local market tool (LMT)?
300
A Spring Mobile small business representative who can assist with closing CRU deals.
Person's name
Who is Lisa Jackson?
300
An event in which all the reps from a particular district gather together on the first Tuesday night of each month to discuss company wins, losses, and initiatives.
What is the rally?
400
A list of accessories that need to be moved from in store inventory to liquid inventory.
What is company wide liquidation?
400
These devices are included with the energy package.
What is 1 thermostat and 2 smart plugs?
400
A super cool free add on included with a Direct TV package of Choice or higher.
What is the NFL Sunday Ticket?
400
A business customer that uses their own personal social security number in the place of a business tax ID.
What is a sole proprietorship?
400
These must be counted on every week's inventory counts.
What are AT&T services, Demo Devices, Screen Protectors, 3rd party services, and Miscellaneous?
500
A process in which devices are sent back to AT&T so that the company (Spring) can receive money back for devices not sold.
What is stock balancing?
500
Customers need to show this to their insurance company to receive a possible homeowners insurance discount.
What is the Digital Life Owner's Certificate?
500
Low risk, medium risk, high risk.
What are the Direct TV credit classes?
500
A standard requirement when activating a small business wireless account that must be printed for the customer.
What is an AMB agreement?
500
An evaluation performed by your store manager after various customer interactions to evaluate your use of the 5 key behaviors and retail sales experience.