It is important always to start your search in CST with this.
What is PTN?
100
In its infancy, Sprint was called this, after its founder Cleyson Brown.
What is Brown Telephone Company?
100
PRL
What is Preferred Roaming List?
100
Sprint's 4G network is also known as this
What is WiMAX?
100
This is a 9-digit number associated with a Sprint account
What is BAN
200
For newer Sprint agents with less CST experience, it is advised to click on the cog wheel icon next to a solution. This will display _________________.
What is Guided Steps?
200
Among Sprint's major acquisitions was this company, which was the leader in the direct connect market.
What is Nextel?
200
LTE
What is Long Term Evolution?
200
Sprint's coverage includes all 50 US states, as well as Puerto Rico and _________________
What is the US Virgin Islands?
200
A Sprint account may have one or more lines on it, also known as these
What is subscribers?
300
Device and Product problems which are being worked on but do not yet have a specific solution are listed in this section of CST
What is Known Issues?
300
This is the SOC code for our service.
What is TEPPLUS?
300
IOTA
What is Internet Over The Air?
300
This network technology is made possible by carrier aggregation
What is Sprint Spark?
300
Before selecting a subscriber in i-Care, it is important that you perform this action
What is Authenticate?
400
This section of CST shows all interactions a Sprint customer has had with Sprint.
What is Timeline?
400
This application is pre-installed on Sprint smartphones to make it easy to access your account, among other things.
What is Sprint Zone?
400
CDMA
What is Code Division Multiple Access?
400
Sprint's networks operate on three frequencies: 800 MHz, 1.9 GHz, and this.
What is 2.5 GHz?
400
To open the calculator from i-Care, you would first click on this button
What is TLS?
500
If you wish to show the documents you have left open in CST, move your mouse over this option at the top of the screen.
What is Open Support?
500
This city is the location of Sprint's headquarters.
What is Overland Park, KS?
500
ACTED
What is Account, Coverage, Tickets, Education, Device?
500
Sprint was the first carrier to provide true 4G service, in this
city.
What is Baltimore, MD?
500
The links presented in this panel of i-Care will change based on what pane you are currently viewing.