It is important to provide a full _______ in CTMS, rather than just a Zip Code or City and State.
What is address?
100
The first thing you enter in DNA is this 10-digit number
What is PTN?
100
Provisioning is the creation of a customer ______ on a server to provide the with the services they have ordered
What is Profile?
100
This is a service that Sprint customers can subscribe to which changes visual voicemail messages into SMS messages
What is VVM to Text?
100
Of the following, it's the one that isn't considered premium
content: Ringback Tone, Premium SMS, Purchased Ringtone
What is Premium SMS?
200
To check for previously submitted tickets, you can use this button in CTMS Web UI.
What is Search?
200
DNA can be used to perform a device refresh, although it is
typically easier to do so with this tool
What is i-Care
200
Your biology teacher didn't tell you, but this tool is used
to view and update network provisioning settings.
What is DNA?
200
The voicemail server where messages are stored is called this.
What is CVMS?
200
Premium content can be purchased on sprint.com or by using this app on your phone.
What is Sprint Zone?
300
The CTMS ticket number is in two parts. The first two digits of the second part indicate this.
What is the year?
300
After selecting the network element you are working with in DNA, and selecting the Submit button, you will see your query results in this tab.
What is Search?
300
This is similar to an email address, ending in @sprintpcs.com, and is required to gain access to the network
What is NAI (Network Access Identifier)
300
The language that your Sprint voicemail system is set to use is also known as this.
What is Class of Service (COS)?
300
_________ changes are out of our scope, so if a customer wants a refund for Premium Content, we can explain Google's or iTune's policy or their self-service options
What is bill-impacting?
400
Clicking the black dot in the center of the crosshairs icon to
the right of the Time field in CTMS will fill in this information.
What is the current time and date?
400
Proper notation is important when accessing DNA. You should only use DNA when a CST document directs you to, and you should always indicate that you used it in your _____ notes
What is RATE?
400
This is the server that is used for 3G provisioning for most
devices.
What is SPS (Subscriber Profile Store)
400
This is a special method used for testing VVM without disturbing the customer.
What is Backdoor Dialing?
400
It's the tool that we can use to help resolve questions about customers' Premium Content Purchases.
What is the Premium Content Care Tool (PCCT)?
500
These five pieces of information are good to remember when you are entering notes into CTMS.
What is the 5 W's (Who, What, When, Where, Why)
500
If you need to make changes to provisioning in DNA, you must select this tab after you finish your search.
What is Update?
500
The two controllers which direct the order from the billing
system to the appropriate server are SC and _______.
What is AAM?
500
It's the tool that's used to find PTN information for the
backdoor dialing server.
What is Service Management GUI?
500
Error 901 indicates this, when downloading an app.