ROLE PLAY!
How would you sell me a tablet?
WOOHOO!
Tell me about the Iphone X
How much can you save on 4 accessories?
$20
*HINT there are two! and how do you get these promotions
The Iphone X for $5 per month
The Iphone X for $20 per month
both require a new line of service
The $5 promotion requires a eligible trade in device
How much is one line on Unlimited Plus?
$70 with autopay!
How would you sell me accessories?
YASS
What is Dual Aperture on the Note 9
Focuses just like your eyes for great shots, day or night.
A customer bought an avivo screen protector at our store. They broke it and came in to get a replacement what do you do?
Yes you need to do a swap in RQ!
How much is the LG Gpad?
$25 per month, the tablet is Free for 24 months!
Can I do 2 lines on Unlimited Plus and 1 line on Unlimited Basic on the same account?
YES YOU CAN! You can now mix and match it anyway you want it!
Explain to me how progressive works as if I am a customer
YOU GOT THIS!
What is Flaw Detection on the Note 9?
Sees flaws before you do for perfect shots every time.
A customer wants to return their otter box they bought two days ago. What do you do?
Tell them they have to go through the manufacturer.
What is the promotion with Iphone 8? How do you qualify?
Lease one get one, one new line required
What plan would you offer a 63 year old? How much would one line cost them?
55+ plan and $50 for first line!
SELL ME TEP!
:)
How many GB is the internal storage on the Note 9?
128 GB!
What are the Fraud Markers?
1. Not Porting
2. Customer doesn't care about Price
3. Customers walks in and out of store
4. Customer does not make eye contract
What is clean slate? How do you qualify?
Clean slate is the contract buyout promotion. Customer must trade in a device and lease one with us. We pay up to $550 per device.
What is the Military discount on Unlimited Basic and Unlimited Plus?
$20 off the second line and $10 off line 3-6
What are the main questions we ask each new customer!?!? (must get at least 3 correct)
Are you the account holder?
How many lines do you have?
How much time do you have to spend with me today?
How much is your current monthly bill?
Will you be the account holder with us?
What kind of phones do you have?
What is new with the Note 9's S Pen?
IT DOES BLUETOOTH! You can use it while doing a presentation!
What are the 5 daily goals?
2.5 acts
3.0 ups
25% or below bounce
45 ACCGP/BOX
11% Mix EP
Must be new lines of service and buy one smartphone. You can get up to 10 Moto E5's for free!
How much is 5 lines on Unlimited Basic?
$120 until January of 2020 because lines 4 and 5 are free!