What device is for any amateur movie maker, photographer and audiophile. Some of the key features include BoomSound, 4 ultra-pixel and Zoe.
What is HTC ONE?
100
Customer did not add TEP when she purchased her device. She has ___ days to add tep to her device.
What is a month/30 days?
100
Customers are still required to pay ____ fees for Sprint One Up.
What is activation fees?
100
Compliance check to make sure the store is following company policy and running up to standards.
What is an Audit?
100
This is an automated test used to check/update profile/prl, check if the device is rooted and many other functions of the device.
What is Slate?
200
What device is a perfect phone for any business customer or anyone just looking for an up to date smart phone with a keyboard. Key features include 8MP camera with time shift, NFC and expandable memory up to 64GB.
What is BLACKBERRY Q 10?
200
This tool/website is designed to assist at the point of sale with inquiries from customers regarding expected coverage and signal strength in their primary service area.
What is Sprint Coverage Tool?
200
A customer is on the Sprint One Up Program and would like to exchange their device for a different color. This requires the customers to sign a new ____.
What is installment/installment agreement?
200
Kyle wants to port in his number from AT&T. This tool will give us the original zip code to the account so we can port in his number to Sprint.
What is Port Eligibility Check tool or Wireless Local Numer Portibality(WLNP)?
RSP > M&P > All Tools > Port Eligibility Check
200
This service tool is used to check and determine if any service issues are affecting the customer. Can be used to see if certain towers are causing the issues or towers near the customer is down. And to see if a pin point ticket needs to be created.
What is Service Trender?
300
Customer complaning about battery life? No problem, this device is capable of 24 hours of usage time, 2MP front and 10 mega-pixel rear camera that is capable of recording slow motion video at 30 frames/second.
What is Moto X?
300
This code must be used to create Sprint pay as you go account.
What is "saygo_ZZZ"/saygo?
300
This code must be used to do a manual buyback on Sprint One Up devices.
What is Oneup?
300
Erika uses this tool/site to figure out the discounts/discount code for customers.
What is AART?
300
DHRP stands for ____.
What is Device Handset Replacement Program?
400
Customer looking for the lastest and greatest device? Look no further! This device features 10 hours of talk time, 1.2 front and 8MP rear camera capable of shooting slow motion video at 120frames/second.
What is iphone 5s?
400
Customer wants to open an account and does not have social, he/she must have 2 forms of identification if customer lives within the united state or 3 forms of identification outside of US and must complete a ___ form.
What is Customer without SSN ID Verification form?
400
Customer came in to pay their remaining balance on their ___ payment/s and was unfortunately denied b/c we do not take payments toward ____ in stores.
What is Sprint One Up/installment payment?
400
The legendary DM(Kenny Mcquiller) started out at Sprint ___ years ago?
What is 15 years?
400
This tool is used to update/auto flash most of the newer Samsung devices.
What is Samsung Smart Tool?
500
This device features 3200mAh battery, 2.3GHz quad core processors, 2MP front and 13MP rear facing camera and has Super AMOLED screen.
What is Samsung Galaxy Note 3?
500
2 part question, must get both right to receive points.
Customer purchases 2 devices for her account and we BTA the devices to her account. This customer has a ____ account and this account has been open for longer this ___ months.
What is business/enterprise account?
What is 6 months/half a year?
500
These types of account is not eligible for Sprint One Up program. Name at least 2.
What is Prepaid & corporate account &/or ASL/account with spending limits?
500
2 part question must get both parts to receive points
Currently tied as the sexiest man alive Mr. Kenny Mcquiller started at Sprint not as a Model but as a _____ and started out at ___ store.
What is Manager/Store Manager?
What/Where is Commack?
500
This is a forum used to keep up with the lastest issues, trouble shooting, best practices, and software/prl/profile updates for sprint devices.
What is CEBU or Customer Equipment Device Portal?
(type in CEBU in your browser to get to it)