True or False
If a patient says they just got their BP checked, we can still book the in home visit
True, can always book for BP
This digital camera is used to take high-resolution images of the patient’s eye and retina to check for Retinopathy.
What is DRE
What’s the first thing to confirm before going over services with the patient
Correct full name & DOB
How would you explain the creatinine and uACR test?
This is a blood and urine test that test the kidney level functions.
“Is this something I have to do?”
This is something that’s highly recommended by your health plan as part of your routine preventive care. It helps you stay ahead of any issues before they become bigger concerns.
The FitKit test is mailed directly to the patient by Exact Sciences, and the Sprinter brings a demo kit to the appointment to explain how to complete the test during the in home visit.
False- The correct test is a Cologuard test
This blood test measures blood sugar levels over the past 3 months.
What is A1c?
A patient is only checked off for a blood pressure check in the booking portal but tells you they would also like to complete an A1c test before their next doctor’s appointment. Can you add the A1c lab to their visit?
No – the patient cannot add extra services that are not listed in the booking portal. The portal reflects what has been ordered by the health plan, and only those services should be scheduled.
What’s the script for offering a DRE to a diabetic patient?
The Sprinter uses a digital camera that takes a picture of the back of the eye (retina) checking for retinopathy without eye drops.
A parent says: “My child has a cavity, but I still want the Sprinter to come out and do the Topical Fluoride treatment.”
No, we cannot schedule the TFL visit if the child has an active cavity. It's best to let the parent know that the service should be completed in a controlled dental environment to ensure proper care.
After completing the in-home visit for ConnectiCare patients will receive a gift card incentive.
False
This non-invasive test screens for hidden blood in the stool and is completed by the patient at home, typically once a year.
What is FitKit?
The patient has labs scheduled for their upcoming appointment. In your call recap, do you need to remind them to be hydrated before the visit?
Yes
Is patient eligible for a $50 gift card if they have Humana?
No. Patients with Humana are not eligible for a $50 gift card
You’re offering a BP check. What’s a simple and clear way to explain why it’s important, even for someone who checks at home?
That's awesome you're keeping track! Even if you monitor it at home, this gives your doctor an official reading from one of our clinicians and helps make sure your monitor is working accurately.
The creatinine and uACR tests test for kidney functions and can be done separately
False-this test is a two part test that must be done together
What the difference in between IHR & COA?
IHR (In-Home Health Review): A 60-minute hybrid wellness visit focused on prevention. A Sprinter comes to the patient’s home to collect vitals and complete any due tests, then hands off to a Nurse Practitioner virtually (via iPad) to review health history and create a personalized care plan.
COA (Care Opportunity Assessment): A 30-minute virtual/phone-only visit with a Nurse Practitioner. No Sprinter or vitals are involved. The NP reviews medications, medical history, assessments/screenings, and social habits. The patient receives the call (typically from a 209 area code), and the address is still confirmed for licensing purposes.
When booking for HIV screening, what must you do first?
Obtain verbal consent and speak only with the patient
What’s the best way to transition into SDoH questions without making it feel abrupt or awkward?
Your health plan has a few questions they’d like us to ask to better support your care. Your answers are private and help us connect you with helpful resources.
You’re offering a Healthy Habits Checkup (WCC) for a child, and the parent asks, “Does my child need to be present?”
Great question! The child doesn’t have to be present, but we recommend it—especially if they’re old enough to talk about their health. The nurse practitioner will talk through healthy eating, activity levels, and offer tips to support your child’s wellness. It’s a great opportunity to set healthy habits early!
Is the height and weight of the child necessary for the Healthy Habit Check Up(WCC)?
True- Height AND weight must be captured prior to or at the beginning of the WCC or the virtual visit will fail.
When it comes to SDoH for COA do you have to ask the SDoH questions?
No. For COA (virtual-only) visits, you do not ask the 4 SDoH questions during the call. You still generate the SDoH survey, but it is sent to the patient after booking for them to complete. If resources are needed, it will route to Care Navigation, who can follow up and email resources to the patient.
Name the services that are virtual only, what do we do differently with these?
COA and WCC, we don't read the pet disclaimer and instructions to get into the home
How would you explain the CMP test to a patient?
This is a non-fasting blood test that checks your overall health by measuring things like your blood sugar, kidney and liver function, and electrolyte levels. It helps your doctor monitor important body functions and detect any potential issues early.
Patient says: I’m currently homeless. Can I have the creatinine and uACR blood draw done at a McDonald’s?
Can we proceed with booking this appointment?
Unfortunately, we’re not able to proceed with the appointment at that location. For alternate sites, we’re unable to schedule visits at fast food restaurants, gas stations, or similar public spaces. It needs to be a more private and sanitary setting — like a library, church, workplace (if there’s a private or semi-private room), or a shelter. This helps ensure both privacy and proper care during the visit.