Mobile
How many claims can you have on mobile per year?
Unlimited claims
What is the deductible on laptop and tablet when damaged?
No deductible
Customer had a accident with their device, what is the first they should do?
File a claim
Which partners offer SquareTrade insurance in Norway
Elkjøp and Telenor.
How old does the customer have to be to buy an insurance?
18 years
What is the deductible on mobile phones?
599,-
What is the repair time on laptop and tablet.
2-3 weeks.
When was SquareTrade Founded?
Since 2014
Within how many days does a customer have to cancel his insurance to get full refund on a monthly payment plan?
30 days
What is the repair time on mobile?
2-5 working days
Customer is entitled to this while their laptop is on repair.
Borrowing laptop
How long does it take until customer gets an answer on a filed claim?
Within 24 hours
When did Elkjop get SquareTrade as their insurance partner?
Mai 2022
Where can customer go to easily change their payment card or cancel their monthly insurance?
My pages elkjop.no
Customer has an iphone, and needs help out of the country. What should the customer do?
Go to nearest authorized apple workshop.
What is the price for a monthly insurance on a laptop sold for 27990,-
149,-
Customer is not happy and wants to complain, who should they complain to?
SquareTrade
Where was SquareTrade founded?
USA.
Customer has damaged the accessories that came with the device. What compensation does the customer get?
Giftcard or money transfer.
If you have theft insurance, what is the deductible if the phone is repaired?
0,-
What is the deductible on laptop and tablet when stolen?
>6000-599,-
<6000-999,-
If the device cannot be repaired, what does the customer get?
Replacement unit, or an equivalent device. If that is not available they get giftcard or money back.
How many customers do SquareTrade have on world basis?
140 million
Mention three advantaged that we usually have over home insurance
Low or no deductible, no value depreciation, fast repair time.