Breach
If you receive an inquiry regarding a potential breach of privacy or security, Alberta Health information officers should not take this seriously?
False
When is typically a SR created?
Due to system limitation going 2 years back
Who is eligible for 90 days extension?
Anyone who has applied for their permit on or before their expiry
When would you start the 90 days extension?
It would be from the following day of expiry
What information is required to grant 90 days extension?
DOA and Application number
When individual calls about AHCIP card we should BAF the account ASAP?
False
Who do you send the SR to?
Team Leads
Is someone eligible for extension from going W to S or vise versa?
Yes
What would your note look like after providing extension?
DOA, Application, and Date of extension for everyone who was eligible
Are people eligible for extension on PR application
NOOOOOOO
If the Personal Health Card was found with other ID where do we refer them to?
Drop it off the Police Station and note the file
If a caller is stating spouse has passed in 2017, what script to use?
Due to death
Who is eligible for 2nd extension
From W to W only
What if the caller has received a denial from IRCC
coverage is cancelled the date of the denial if known or immediately, even if they are appealing.
Who do we send the 2nd extension to be processed?
HIPREG
What information is required for person who is calling?
If caller is not willing to give his/her AHCIP number, would that be accepted?
Name, PHN, Complete Address, Call Back Number and Nature of Business.
Yes
Caller is calling was reinstated using late registration rule but has claims beyond 2 yrs, what script is to be used?
Please change the effective date from YEAR/MM/DD to YEAR/MM/DD to provide continuous coverage. Reg had claims during the lapse that he/she is eligible to have covered.
Reg is calling for extension for himself and for spouse. Permit is expiry on 20240731. What is required and what is the date of extension?
DOA, Application number for both of them
20240801 - 20241030
What information is required for 2nd 90 days extension?
Need proof of current employment (paystub plus letter from employer confirming employment will continue till end of 90 days) and IRCC confirmation letter
Dad is calling for son's extension who is currently on Visitor Record expiring on 20240715, and has applied for SP. Is son eligible for extension, if so what are the steps?
Yes, one time extension only.
DOA and application number
20240716 - 20241014
What information is required for the person affected?
Name, PHN, Complete Address, Call Back Number and Nature of Business.
Date Incident Occurred, Who has access to the information, Date the Document was received and other information.
What are the steps for completing SR?
1) Choose the script
2) Make the changes to the account as per script
3) Screen shot from Reflections
4) Send to leads
Caller spouse was provided AHCIP based on THR, applied for WP and wants 2nd extension. Are they eligible?
NO
No information is required as she is going from SP to VP as being REG
What if Reg's expiry date sooner than other family members by couple of weeks, can we move the dependents to their own account to be covered?
NO