Show:
Service Charges
Inside Wire Charges
Agent Desktop
High Speed
Dial up and more
100
The service charge for a customer when the previous customer was with Eastlink, but BellAliant had a connection there in the past.
What is $35
100
A customer pays this to have a second service installed and to have two EXISTING jacks wired to the new service.
What is $95 for SSC and and ISWI charge of $17.50+$17.50 ($35.00)
100
We go to this screen to change the billing period in Agent Desktop.
What is UBID
100
This Soff bills the $10 on a High Speed only account.
What is the PFHSC
100
A customer can return their PC Purchase within this time frame.
What is 30 days
200
A service charge will be under this in the IINV.
What is MSC.
200
A customer pays this to have one jack installed that has NOT been pre-wired at an existing service.
What is $90
200
We go to this screen to remove a modem charge that a customer has been billed.
What is the ESETR
200
This is added to a customer's account when they go on High Speed TSS and they can be on TSS for this long.
What is HSSUP and maximum of 8 months.
200
Dial Accelerator costs this much and speeds up a customer's connection by this much.
What is $4.95 and by 19 times.
300
This is the charge to have service installed when there are facilities in place.
What is $35
300
A customer would pay this to have 3 wire modules installed on an existing phone line.
What is $90 + $35 + $35 ($160)
300
This BT is to inquire on the customer’s most recent payment?
What is the ITRAN
300
A customer would not qualify for a self install for these two reasons.
What is due to distance and due to an alarm system.
300
A customer is billed the early termination fee if they cancel one month BEFORE their contract ends. True or False
What is True
400
The service charge would be this for a tech to go out to move lines on the outside of the house.
What is $95
400
This is the charge(s) for a customer installing service where there have never been facilitites. Customer is getting two 'pre-wired' JACKS installed.
What is $95 for the SSC and an ISWI of $17.50x2 ($35).
400
This BT is used to Establish a New customer while setting up a High Speed only account.
What is ECI
400
The difference between a self install and full install of high speed is this.
What is: self install is a kit sent and can be hooked up in any room : full install is a tech visit and is installed in one room of the house.
400
It costs this much for the customer to have all 4 security services (none free).
What is $11.95
500
This is the charge to hook up new service where the customer has always been with Eastlink.
What is $95
500
We would need to add this many ISWI Soff's to a customer's account if they needed 8 jacks installed.
What is 2
500
This BT is used to link a mobility account (or infranet) to Agent Desktop.
What is the UALI.
500
These are the Soff values for the following products: a)High Speed b)Ultra High Speed c)BellAliant Value Package d)High Speed MAX e)to add a customer on a list when high speed is not available or the area is out of capacity.
What is a) ATHSI b) AUHSI c) BAVP d) AHS10 e) WAIT
500
This is the Soff for Personal Vault and the pricing is:
What is PVALT $6/m for 5gb of space for BellAliant customers $8/m for non BellAliant customers Additional 5gb is $5 for BellAliant customers $7 for non BellAliant customers